Jan Young, Mba, Cspo, Csm Email & Phone Number

StepUpXchange is an exciting new community for professional learning. We're an extension of the CxXchange community and sponsored by JanYoungCX. We offer group coaching, courses and workshops that are project based so you can apply what you learn directly to your work. You'll directly impact your customers, your team, your company, and your career. Our first offering is on Sept 4 at 9am PT/ noon ET/ 4pm GMT. Jan Young, will lead a 𝐌𝐚𝐬𝐭𝐞𝐫𝐜𝐥𝐚𝐬𝐬: 𝐔𝐧𝐥𝐨𝐜𝐤 𝐘𝐨𝐮𝐫 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 𝐂𝐚𝐫𝐞𝐞𝐫 𝐏𝐚𝐭𝐡 𝐭𝐨 𝐭𝐡𝐞 𝐂-𝐒𝐮𝐢𝐭𝐞.This is HOT off the presses, so our website isn't even up yet! If you opt into our first event, we'll keep you up to date on 𝐄𝐕𝐄𝐑𝐘𝐓𝐇𝐈𝐍𝐆 as we build it! If you're looking for a way to break through to the next level, if you want to learn in a community with progressive professionals, come and step up your career with us!

Los Angeles, Us

As a CS Leader, this is the time to embrace change. Luckily, you don’t have to do it alone. In fact, you are more likely to be successful if you don’t do it alone. As the Founder and Chief Customer Officer, I provide courses, coaching, and consulting in Post Sales Revenue Leadership, Customer Led Growth, and Go-To-Market alignment.With coaching, courses, and community, you can transform yourself into a post sales revenue leader and change your mindset to step up as a business leader.If this sounds like something you want to learn more about, check out my free guide:7 Steps for CS Leaders to Become Revenue Leadershttps://www.janyoungcx.com/7-steps-revenue-leaderYou can also join my course waitlist or apply now:https://www.janyoungcx.com/coursesOr apply for 1:1 coaching at https://www.janyoungcx.com/

New York, Ny, Us

- Created and taught "Building Your Retention Playbook" course for Executive GTM members of the Pavilion community- Presenting at Pavilion Palooza- Attended CEO Summit 2024- Executive member of the Pavilion community

Irvine, Ca, Us

We are Southern California's only professional community where go-to-market leaders across Product Management, Sales, Account Management, Professional Services, Technical Support, and Customer Success come together to share ideas so we can deliver unparalleled customer experiences for B2B and B2B2C software-as-a-service technology companies.

Los Angeles, Us

CxXchange community started as a weekly office hour, then grew to CS Office Hours, and now a community with weekly SuccessHour sessions, monthly CxX Book Club, job search cohorts, Collaboration Groups for CS Leaders and CSMs in their first 6 month or 6+ months... CxXchange is a place to Xelerate Your career and Xchange ideas. CxXchange is a space for passion, curiosity, and community.Follow us hereJoin the LinkedIn page: https://www.linkedin.com/groups/14089431/And soon... visit our youtube page & website: www.thecxxchange.com

San Francisco, Ca, Us

Founding investor in Success Venture Partners, led by John Gleeson.

New York, New York, Us

Invited by CEO Edward Chiu and COO Kevin Chiu to participate in a private community of 100+ executives from CEOs, VPs of CS/Sales, CROs/CCOs, and more to discuss the power of customer-centric companies and the future revenue generation through a more cost-effective and powerful growth engine; your customers.

New York City, Us

RevRoom is a trusted space where curious revenue leaders are collaborating on the future of B2B Go to Market alignment and GTM-Led-Growth.

"Inclusive Innovation" Series Writer & Curator. DM me if you're interested in being a guest author on the subject of customer centric, employee centric, or DEI programs. Check out other articles in the series here: https://csinsider.io/inclusiveinnovationI also serve as Founding Community Lead. What is CS Insider? CS Insider offers community events and gathers Customer Success best practices and resources on a bi-weekly basis for busy and aspiring CS professionals. Did you miss a LinkedIn post, article, podcast, webinar...? Get the CS Insider Newsletter-- it's all there for you!https://csinsider.io/

San Francisco, Ca, Us

Recent Podcasts & Webinars: CloudApp - How to Build a CS Digital Program That's Right for You, Rocketlane - Designing Your Onboarding & Adoption Journey & Podcast Interview, Update.AI - How To Build a Career in CS, UserIQ - Advanced Customer Psych, ChurnZero - RYG CS Leadership Hour (San Diego & LA), Minerva - Success Corner Meetup Pioneers Q&A, Cognite - Sales to CS Handoff, Women in CS - The Fundamentals of Customer Success, User Adoption Podcast - Interview, CS4Rev - Collaborative Revenue Incubator Event, Catalyst Coaching Program - Becoming a Career-Trajectory Changing Mentor, Gain Grow Retain - Customer Base Segmentation & How to Use Discovery Questions to Build Relationships with Executive Stakeholders...Customer Success Articles Published at: TheSuccessLeague.io, CloudApp.com Blog & E-Book, Gainsight's InSided Customer Health Magazine, SmartKarrot.com, CSInsider.co, and Nuffsaid newsletter

San Francisco, Ca, Us

The Success League is a consulting firm that helps growing businesses plan, build and scale their customer success teams. We offer public and private customized CSM and Leadership Training, Customer Success Program Assessments, Interim Leadership Services, and Consulting Services.

Arlington, Va, Us

Gain Grow Retain is a peer community of 10,000+ leaders and individual contributors in the Customer Success industry.

I advised founders and startups on customer experience, product development, strategy, blockchain, emerging tech, and media distribution technology. Projects included helping a solopreneur create a monetized community and subscription business, and helping a business with brick and mortar and online services identify their customer personas and map their customer journeys to analyze ROI and overall customer experience.I also performed contract positions including as a Subscription Video on Demand Product Owner for which I led the international effort to launch and market 14 SVOD channels in 3 months to 3 different types of platforms (Cable/MVPD, OTT, proprietary).

Prototopian Tech: Empowering people to envision the future of emerging technologies to be central to the change that those technologies will bring. Blockchain, AI / ML, 5G, IoT, Quantum Computing, 3D Priniting, Nano & BioTech, AR / VR / XR, Robotics, Drones, Self Sovereign Identity

Santa Monica, California, Us

I led and mentored a Customer Success team of 8 people, worked cross-functionally with a global team, and served as a key point of escalation on critical project and service issues with consultative problem solving.I rebuilt and managed relationships on ~20 accounts; upselling solutions and growing MRR by 90% year over year. I managed the complete life-cycle of cloud-based customized digitial media revenue and accounting solutions for West Coast portfolio of accounts, representing 65% of company revenue.

Burbank, Ca, Us

I built a content customer success practice leading to 8X revenue growth in 8 years to $30M+I led new deal initiation through proposal to negotiation and long term relationship management, identifying senior management decision makers and mid-level influencers across the organization.I co-chaired an industry workgroup and co-wrote an industry white paper outlining business and technical challenges to monetization in STB VOD platform, leading to new industry standards for Dynamic Ad Insertion and new service line offerings and revenue within Vubiquity.

Burbank, Ca, Us

I directly managed $11M account revenue across ~70 enterprise and mid-market accounts.I developed strategic opportunities by up-selling services and creating multi-platform products to meet client needs in a fast changing environment, increasing individual account revenues by 5X.

Los Angeles, Ca, Us

Managed launch, development, usage and outreach of B2B marketing and digital asset web site; Developed online campaigns to generate consumer awareness. Established local marketing outreach program, identifying key players and opportunities to sell-in title based campaigns. Forecasted revenues and analyzed ROI to develop local marketing campaigns, increasing participation of top markets and growing revenues by 25%.

Managed client relationships; led cross-functional teams up to 25 people; responsible for complete project cycle, including scope, delivery, and profit/loss reporting. Budgets up to $2.5 M. Conducted 2 month turn-around on a previously stalled auto-insurance web site project for JP Morgan Chase

Mba

Ba, Social Science, Ethnic Studies With Honors