Jana Gianquinto Email & Phone Number

Within my role as a team leader I was responsible for the following areas:• Recruitment Management & Selection• Sickness Absence• Performance Management• DSO Targets & Daily Receipt Targets• Workload Delegation• One to Ones ,Appraisals and Objectives • Team Meetings• Debt Reviews• Call Statistic reporting.• Query & Legal Escalations• Training new starters on Procedures and Systems.• Annual Leave authorizing and ensuring this does not affect the productivity of the office.• Creating Reports • Reforming the ledgers to become more efficient and more productive in regards to DSO and cash collection.• Writing procedures and fact sheets on all the ledgers.• Forecasting WIP.

I was recruited as a credit controller within Capita group services, to date I have been there just under 6 months and I have been promoted to a training team leader with a view to becoming a full team leader once my training is completed.I am currently involved in recruitment, training new starters, incorporating our DSO and our monthly targets along with conducting ledger reviews and maximisiming our resources to potential ledgers which need extra assistance to ensure we hit the targets set by the capita group.I have also been actively dealing in one to one with members of my team to ensure they have all the support and resources they need to be able to successfully progress in their career at capita and also trying to ensure that all our employees are happy and we have a happy and productive environment.I am enjoying my role and I am looking forward to future prospects and sharing my experiences within Capita and progressing with my own career

After being made redundant and having my daughter, I was offered a position as a night stock replenshier at Tesco.•My duties were to segregate that nights delivery into the relevant department's, I would then have to unpack the delivery and stock the items in there relevant positions, whilst re stocking the shelfs I would have to tidy and ensure all products were neatly presented for the customers.••I would also have to work through back stock to keep our stock to a minimum and to ensure the availability of all products was at its maximum.•On occasions I would finish my duties on my department, so I would then go an assist my colleagues where needed in other departments replenishing stock to the maximum for the customers.••Throughout the night I was in consent contact with customers so I ensured I was presentable and welcoming at all times, I would deal with customer queries and I would collect electronics and delivery items for the customers upon request.••I finished my employment at Tesco to go back into my career

I was recruited as a credit controller for a media company who were responsible for running exhibitions, conferences and awards events, all around the world. Within my time at ubm I acquired a lot of experience and valuable key skills;••Detailed order to cash process knowledge•Flexible & willingness to travel•Good time management skills •Ability to meet deadlines in a Multitasking Environment•Team player & willingness to take on additional tasks when required.•Dependable, Service driven and customer focused•Good problem Solving skills •Customer and sales relations, to which I have records of praises and recognitions for my work.••Unfortunately UBM migrated their finance Department to Poland and I was made redundant, but I accepted to stay with UBM to train the new staff in Poland, our systems and procedures and oversee their progress for 4 months, which took my redundancy date to April 2014.

I was recruited as a credit controller for the above company who specializes in packaging for the pharmaceutical industry.•My role was varied with a vast amount of duties, which on a day to day basis included the following,•Invoicing•Allocation of monies received that day.•Reconciliations of all payments •Chasing overdue debtors •Dealing with queries quickly and efficiently•Dealing with customer returns and ensuring that the returns were quickly and efficiently imputed on the system so we had traceability on all goods being shipped back in, and what stock had to be investigated by quality control due to the reasons of return by the customers.•I had month end responsibilities which consisted on collating all the data from outstanding debtors, commission reports, sales receipts, credit note provision spreadsheets and presenting this to the directors so this data could be added into the monthly accounts.

I worked for a media company as a credit controller on a temporary basis. This job entailed being in control of certain exhibitions which are held worldwide, also conferences, awards and seminars, all the events are Pre paid so all monies have to be collected smoothly before the date of commencement.••My role was varied with a vast amount of duties, which on a day to day basis included the following,•Invoicing•Dealing with queries quickly and efficiently•Reporting on all outstanding debtors and queries.•Chasing overdue debtors•Liaising with sales team in regards to any situations which could affect the running of the show•Attending the events to do face to face collection with any outstanding customers.•Reconciliations and sessions of all the accounts.••This was such an interesting role as you deal with companies based all over the world, it was a great experience having the chance to visit the events and being able to interact with customers of all nationality's. It is very important to achieve a good customer relationship as this can be such an incestuous industry.

where I gained experience in all sections surrounding credit control,•New Accounts - credit checking new customers and business to confirm credit limits and that they were trustworthy.•Legal department - I dealt with solicitors in raising the paperwork to issue judgments, statuaorory demands and also arranged notices to be served to customers.•Credit control - dealing with queries quickly and efficiently, ensure the smooth running of my accounts and to collect all monies within the payment terms of the account, the majority of my time was spent on the telephone and also face to face meetings with customers to deal with queries or reviewing credit limits and discounts. This experience developed my communication and presentation skills and has taught me to adapt to working under pressure.•The reason I ceased my employment with Travis Perkins was due to travelling to Thailand.