• Effectively implemented two hotel management systems for external and internal booking channels.• Led business development and marketing efforts, which expanded customer base and increased revenue.• Generated client retention by accurately organizing and executing numerous trade shows and events.• Developed working schedules for all employees as well as processed payroll.• Developed and implemented daily operations plans such as reservation lists, employee assignments and promotional strategies.• Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.• Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings.

• Lead social media programs, including internet forums, blogs, and social networking applications to increase customer base and firm revenue• Efficiently coordinated weekly food orders while assisting with monthly inventory and daily stocking by using company inventory management software.• Oversaw pro shop operations while supervising staff members effectively.• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.• Supervised marketing for product launches, including public relations tasks, trade shows, sales training and e-mail blasts.