Answered multiple phone lines in a busy office environment. Scheduled patient appointments, checked in/out patients at front desk, assigned fax documents received and uploaded to patient charts, filled and dispensed medication, authorized refills of prescriptions to pharmacy's, ran daily reconciliation reports of payments and inventory of medication, increased revenue by adding new patients

Accurately filled and dispensed an average of 600-900 prescriptions per day for the nation's largest pharmacy health care provider. Received and stored incoming inventory, verified quantities against invoices, and checked for outdated medications. Communicated with physicians offices, insurance companies, and patients in person, by telephone, and via fax. Made requisitions for drugs and supplies with professional guidance from the pharmacists. Worked in a face-paced environment where the highest professional and ethical standards are maintained as well as full compliance with all Federal, State, and local laws and regulations.

Provide superior customer support for mobile phone users in a fast-paced call center environment. Retain customer loyalty by listening to customer's needs and concerns. Determine the cause of the issue and quickly finding a common ground to resolve complex issues and achieve win-win outcomes. Assist with billing questions, payment extensions, and troubleshoot data connections for laptop connect devices and mobile phones. Make recommendations according to customer's needs on features, accessories, upgrades, and rate plans. Complete annual and new training to learn ways to enhance customer retention and improve productivity. Assist in training new employees by providing floor support and demonstrate side by side calls. Continually maintain a working knowledge of all company products, services, and promotions. Capable of multi-tasking and using different skill sets over various customer contact channels to manage high call volume to result in fast customer service.

Scheduled and coordinated appointments and deliveries for customers and sales associates. Overseen everyday office tasks to maintain consistent office functionality. Entered customer information and financial data into company computer system. Sorted, calculated, and deposited check payments. Filed, faxed, distributed documents, copied confidential records, and prepared daily reports.