Jana Bernátová Email & Phone Number

Amsterdam, Severní Holandsko, Nizozemsko

Accurate document management for record tracking, including electronic and archivingEnsuring all key deadlines are met on a weekly/monthly basisProviding support to senior professionals in the office as necessary (travels, meetings)Ensuring all equipment, supplies and refreshments are managed to support effective office operationsIntegration with all other third parties, subsidiary companies and headquarters in PragueWorking both independently as well as part of a teamSupporting a specific company structure as well as supporting a group of senior executives and the broader office team Working across cultures and markets in international environment

Amsterdam, Severní Holandsko, Nizozemsko

• Providing exceptional customer service in a non-scripted world to get members back to streaming• A fast-paced and high-performance work environment• Learning new things and finding creative ways to solve problems• Giving and receive performance feedback with teammates and Supervisor regularly• Daily use of TeleOpti, Accent, ATRD, Kronos and Obiwan CRM software

Amsterdam A Okolí, Nizozemsko

• Liaising between guests and partners to resolve medium to high complexity issues via phone and email on various topics such as: complains, guest misconduct, relocations, incorrect charge, We Price Match claims etc.• Liaising with the finance department in order to adjust commissions accordingly• Supporting colleagues with peer learning, and being open to feedback from others• Daily use of TeleOpti, Verint, Tableau and Ted CRM software• Positively participating in company events, and in weekly team meetings• Taking part in new projects and tests • Promoting the Booking.com culture

Amsterdam A Okolí, Nizozemsko

• Liaising between guests and partners to resolve light complexity issues via phone and email on various topics such as: additional travel advice, modifications, cancellation or confirmation of reservations, special requests, easy complaints, etc.• Negotiating with hotels in order to acquire authorisation to waive cancellation or no show fees• Providing accurate, valid, and complete information by using the right tools, methods, and processes.• Ensuring a high level of customer service and a positive guest experience

Hlavní Město Praha, Česká Republika

Office Manager:• Organising staff activities• Handling correspondence• Managing office space/premises• Ordering stationery and refresment• Managing office budgets• Liaising with staff, suppliers and clients• Implementing and maintaining procedures/office administrative systems• Delegating tasks to junior employees• Assisting the organisation's HR function by keeping personnel records up to date, arranging interviews and so onDue to the structure of our organisation, my role is also combined with another office-based roles with part time duties:Personal Assistant to CEO (foreigner) • Dealing with private issues such as doctor appointments, car repairs, private bills & contracts – rent, internet, gas, electricityAssistant to GM • Maintaining diaries and arranging appointments• Filing contracts• Managing databases• Prioritising workloadsAssistant to CFO & Accounting Department• Logging and processing bills and expenses• Managing contractual arrangements with suppliers/customers• Financial and HR administration• Collating and filing expenses

District Brno-City, Czech Republic

• Managing of travel arrangements, booking of hotels, flights, etc. • Managing the contracts on behalf of the whole team (scanning, storing etc.)• Attending business trips• Supporting the Vice President with admin tasks as well as the whole team of app. 10 people• Keeping the crucial manager's deadlines in line with his agenda • Dealing with ad-hoc tasks as they come in• Liaising with staff, clients, business partners• Planning, organising and managing events

Prague, The Capital, Czech Republic

• Strategic HR Business Partner currently working in the software industry• Responsible for recruiting IT segment & non-IT positions (Finance, Marketing, Sales...)• HR operative & services• Responsible for events, conferences• Job advertising• Finding suitable candidates for many various positions, mainly aiming for IT specialists - PHP, C++, C#, Java...• Conducted first round of interviews with candidates• Responsibility for database searches• Preselection of CV´s• Plus all the task which Office Manager who takes care of 70 people has to do :)

Prague, The Capital, Czech Republic

IBM - The International Business Machines Corporation (IBM) is an American multinational technology and consulting corporation, which manufactures and markets computer hardware and software. I held the position of Assistant not only to the Vice President, but also the Director of WebSphere Sales and to the Director of Business Partner Sales. All executives were foreigners so all duties were conducted in English.• Booking air tickets and hotels for business trips through out IBM booking tool or AMEX line• Reserving meeting rooms, booking taxis, setting up international teleconference calls• Expense reimbursement for business trips incl.small bills and per diems• Managing Vice-President/Directors diary via Lotus Notes – scheduling conference calls with participants from various countries, penciling in vacations etc.

Prague

CCG - Czech Communication Group s.r.o. is a public relations and event company which manages a variety of projects such as market research, product launching, and proposed activities such as: sales support events, design and organization of cultural and sporting events, catering, audio production, audiovisual creation, reprographics, design and realization of publications and many others. The following are large scale events executed by me in a managerial role coordinating everything from A to Z:• Dog Festival at Central park – for client Prague 4 – www.pesfest.cz• Grand opening of Vršovice Castle – for client Prague 10• Festival of of Czech asparagus 2013 – client Český chřest - http://www.ceskychrest.cz/fotogalerie/slavnosti-ceskeho-chrestu-2013-2• Marketing survey – client Prague 10 - Research of election preferences• Marketing survey – client Prague 4 - Satisfaction with the life in Prague 4• Production of the Diary for 2014: Personalities of Prague 10 with photographs by Jakub Ludvík

Prague, The Capital, Czech Republic

HAIRSERVIS s.r.o. is a wholesale company who market professional products and equipment for hair salons. They are exclusive suppliers for various professional brands on the Czech market. I was responsible for the following:• Marketing and media promotion, advertising campaigns, maintenance of company website• Translating brochures, preparation and design of company magazine (20.000pcs per edition)• Creating PP presentations, optimised PDFs for iPads and delivering presentations to sales reps• Translating business trip meetings and providing training courses for our specialists and technologists• Collaborating with graphic studios and logistic companies• Various admin responsibilities such as booking air-tickets, restaurants, hotels etc.

Dublin, Ireland

NIKON Corp. – Optics and Imaging- one of the leading brands in photography (since 1917) and renowned manufacturer of Japanese optical products:• Position required a broad-minded and well-informed approach in order to act quickly and resolutely in the role of Professional Technical Support Agent - I communicated daily via phone and e-mail with Nikon clients• During 2 years through regular trainings I expanded my knowledge beyond the horizons of Nikon products such as digital and film cameras, SLR, speedlights, lenses, accessories, binoculars, microscopes, measurement instruments, scanners and much more• Upgraded my skills through self-study and insatiable curiosity thanks to Stream University• Our whole team harmonized diverse skills by thinking out of the box and communicating effectively with others - via professional personal training provided by Nikon

Responsibilities: • Provide first class support within a call center environment to customers, primarily via telephone but also using Web and Email services• Achieve and maintain service level statistics on an individual and team level• Effective use of the systems and tools available to the Support Centre• Track & document customer & problem information in the client call logging system• Contribute to overall team performance, including support and assistance of other team members• Achieve company standard quality scores

Dublin, Ireland

Healthcare - Recruitment of Registered Nurses - worked as an Administrator. Responsible for the following:• Recording and collating data relating to nurses• Reporting nurse contact outcomes and updating the team leader on a daily basis• Assisting nurses on all levels, one example being the completion of the HESI testing system• Supporting the Dublin office with general administrative duties (emails, phone calls, fax, scanner,copy machine, printer...)

Prague, Czech Republic

IBS s.r.o. – Relocation Services – our clients consisted of prominent international companies such as Vodafone, Tesco etc., who invited foreign specialists to work in the Czech Republic. They often applied too late for their employees working visas and my responsibilities included:• Ensuring they attained their working visa in time – from the date they arrived in CZ or whenthe previous working visa expired• Visiting various embassies and Foreign Police Departments – in Czech Republic, Germany,Poland or nearest embassy for the client including the Employment Bureau, Notary public etc.• To collect and fulfill all documents & applications, passports, valuable stamps• To work within strict deadlines

Prague, Czech Republic

OTIS Inc. – United Technologies Corporation - world’s leading manufacturer, installer and maintainer ofelevators, escalators and moving walkways• First point of contact for clients who contacted our company• Using the inner program entered all technical parameters of the required product to send to ourengineers who calculated the approximate value• Liased with clients and arranged personal appointments with our specialists• Executed orders by fax, e-mail (Outlook), post, phone or personally• Translated the American version of Otis Magazine to Czech language

Prague, Czech Republic

FRIulia-CONsulting s.r.o. (WordWide Tax Group Inc.) – Offshore Services - our clients consisted of top ranking executives including owners of Škoda automobile factory and eminent politicians etc., who wanted to avoid taxes in the Czech Republic. Our company provided bank accounts and rented properties in tax havens such as St.Vincent & Grenadine, Belize, Vanuatu, Aruba, Grenada etc. provided clients Power of Attorney and any documentation they required• Communicated with the London office, translated documents• Personal Assistant of the Director- handled his phone calls, emails, letters, faxes etc.• Met with clients and welcomed them in our office• Planned the Director’s working schedule, including his private timetable such as a swimminglessons, shopping for healthy food, collecting his personal effects from service shops etc.

Daily Intensive Studies Of Spanish Language

Graduated (Mathematic, Economy & Accounting, Czech Language, Technology Of Shoes), Specialization In Administration And Economics’

I passed these courses: Application of Personal Computers Business correspondence taken at Business University of Tomas Bata Applied.