Jana Boyer Email & Phone Number

Short term consulting assignment with the AmeriSpeak Client Services team.• Reviewed organizational structure, project workflow, processes, communication, and tools.• Conducted interviews with 40+ team members.• Reported observations and recommendations for improvement and to address team needs.

Los Angeles, California, United States

Led a team of ambitious Project Managers while partnering with Sales Account Directors to provide clients with world-class service.•Mentored the growth of team members through training and coaching project management skills.•Owned the operational piece of the client relationship, partnering with Sales Account Directors on account strategy for Sample Only and End-to-End projects.•Fostered relationships with several key clients, engaging in frequent touchpoints to discuss best practices for project design, execution, and research capabilities.•Implemented processes for client updates and follow ups on projects to ensure proactiveness and timely delivery.•Monitored project financials and assisted Project Managers and Sales team with implementing cost efficiencies to ensure profitability.•Identified and implemented quality process improvements including custom processes for key accounts.

Los Angeles, California, United States

Managed complex End-to-End and Sample Only projects building relationships with clients and internal operations teams. •Focused on quality, timeliness, and profitability. Implemented efficiencies for programming, sampling, and fielding to optimize execution of projects. •Partnered with Sales team to provide clients with the highest level of service to exceed their expectations.•Executed projects from programming to translations, fielding, data processing and billing.•Specialized in building relationships with new clients and executing complex projects.•Used a consultative approach with clients regarding questionnaire development, sample plans, project execution, and overall Dynata processes.•Partnered with Project Associates, Survey Programmers, and Data Processors providing guidance and prioritizing project tasks.•Engaged with Advanced Analytics, Research Sciences, and Panel teams to fulfill project needs.

Spearheaded initiative to build and grow the project management team in a startup environment.• Guided all phases from bid to billing for Programming & Hosting and Sample Only projects. • Led daily Operations meetings highlighting project successes and challenges, formulating next steps for team follow-up. • Functioned as a bridge between Sales and Operations to ensure a smooth handoff, execution and completion. • Engaged with clients to understand their needs and partner for success. • Performed quality assurance audits during all project phases to meet and exceed client expectations.• Guided the growth of the project management team through training and mentoring.• Cultivated key client relationships resulting in repeat business during company startup phase.• Guided the construction and execution of complex sample plans, both domestic and international.

Steered project management team of eight through all phases of online project execution from survey preparation, programming, sample management, and field management to coding and data processing. • Forged relationships with clients to gather project requirements and construct solutions to meet their market research needs. • Led sample process from bidding through execution. • Directed training of newly hired and existing team members on systems and procedures while coaching and mentoring staff to attain the next level of success. • Shepherded the growth of the project management team from four to seven while simultaneously increasing team revenue from $4 to $7 million.• Delivered annual savings of 7% by devising and implementing efficient sample management strategies for a $2 million automotive tracker.• Consistently delivered projects on time and budget while ensuring quality standards were met or surpassed.• Created and implemented a Project Manager training program, documented in a comprehensive manual.