Jana Boyer Email & Phone Number

• Short term consulting assignment with the AmeriSpeak Client Services team.
• Reviewed organizational structure, project workflow, processes, communication, and tools.
• Conducted interviews with 40+ team members.
• Reported observations and recommendations for improvement and to address team needs.

Los Angeles, California, United States

• Led a team of ambitious Project Managers while partnering with Sales Account Directors to provide clients with world-class service.
• Mentored the growth of team members through training and coaching project management skills.
• Owned the operational piece of the client relationship, partnering with Sales Account Directors on account strategy for Sample Only and End-to-End projects.
• Fostered relationships with several key clients, engaging in frequent touchpoints to discuss best practices for project design, execution, and research capabilities.
• Implemented processes for client updates and follow ups on projects to ensure proactiveness and timely delivery.
• Monitored project financials and assisted Project Managers and Sales team with implementing cost efficiencies to ensure profitability.

Los Angeles, California, United States

• Managed complex End-to-End and Sample Only projects building relationships with clients and internal operations teams.
• Focused on quality, timeliness, and profitability. Implemented efficiencies for programming, sampling, and fielding to optimize execution of projects.
• Partnered with Sales team to provide clients with the highest level of service to exceed their expectations.
• Executed projects from programming to translations, fielding, data processing and billing.
• Specialized in building relationships with new clients and executing complex projects.
• Used a consultative approach with clients regarding questionnaire development, sample plans, project execution, and overall Dynata processes.

• Spearheaded initiative to build and grow the project management team in a startup environment.
• Guided all phases from bid to billing for Programming & Hosting and Sample Only projects.
• Led daily Operations meetings highlighting project successes and challenges, formulating next steps for team follow-up.
• Functioned as a bridge between Sales and Operations to ensure a smooth handoff, execution and completion.
• Engaged with clients to understand their needs and partner for success.
• Performed quality assurance audits during all project phases to meet and exceed client expectations.

• Steered project management team of eight through all phases of online project execution from survey preparation, programming, sample management, and field management to coding and data processing.
• Forged relationships with clients to gather project requirements and construct solutions to meet their market research needs.
• Led sample process from bidding through execution.
• Directed training of newly hired and existing team members on systems and procedures while coaching and mentoring staff to attain the next level of success.
• Shepherded the growth of the project management team from four to seven while simultaneously increasing team revenue from $4 to $7 million.
• Delivered annual savings of 7% by devising and implementing efficient sample management strategies for a $2 million automotive tracker.