Jana J. Email & Phone Number

United States

• Collaborate with multiple stakeholders to identify data needs and provide them with creative business solutions by conducting research to gain access to data sources across the company and create consolidated reports and/or dashboards with visuals and insights that help facilitate business decisions and goal setting• Digitize databases to increase data accessibility and visibility among stakeholders• Work with external vendors to improve internal company data… Show more • Collaborate with multiple stakeholders to identify data needs and provide them with creative business solutions by conducting research to gain access to data sources across the company and create consolidated reports and/or dashboards with visuals and insights that help facilitate business decisions and goal setting• Digitize databases to increase data accessibility and visibility among stakeholders• Work with external vendors to improve internal company data processes by understanding their data methodologies and applying them accordingly• Extract internal communications data from across all company communication platforms and provide stakeholders with weekly updates and insights• Design corporate communication documents using the company's visual identity system on an ad hoc basis Show less

Atlanta, Georgia

• Identified reporting needs for management based on emerging trends observed through analyzing consumer data from multiple sources.• Created and updated multiple product, volume, and performance reports on a daily/weekly/monthly basis• Created and owned multiple high-level detailed reports and dashboards that were utilized by management and brand managers to present consumer data to stakeholders• Maintained an organized database of digital assets used for… Show more • Identified reporting needs for management based on emerging trends observed through analyzing consumer data from multiple sources.• Created and updated multiple product, volume, and performance reports on a daily/weekly/monthly basis• Created and owned multiple high-level detailed reports and dashboards that were utilized by management and brand managers to present consumer data to stakeholders• Maintained an organized database of digital assets used for department reporting and communications, regularly updating the content on a schedule agreed upon with senior leadership.• Performed knowledge-sharing sessions to set performance expectations for developing aspiring analysts. Show less

Alpharetta, Ga

• Sales and operational support for regional and national chain accounts• Scheduled installations, removals, flavor changes, line replacements, etc. per requests from customers, sales, or service providers• Resolved customer operational issues relating to service, equipment sourcing, equipment financing, equipment installation problems, and research billing inquiries• Coordinated with cross-functional partners• Assisted the department with Salesforce CRM… Show more • Sales and operational support for regional and national chain accounts• Scheduled installations, removals, flavor changes, line replacements, etc. per requests from customers, sales, or service providers• Resolved customer operational issues relating to service, equipment sourcing, equipment financing, equipment installation problems, and research billing inquiries• Coordinated with cross-functional partners• Assisted the department with Salesforce CRM implementation• Researched and resolved volume/equipment linkage discrepancies and billing disputes Show less

Alpharetta, Ga

• Created and maintained New Install and Remodels Spreadsheet • Created and maintained Detailed Completed Installs Spreadsheet• Ensured Wawa Service Providers had all necessary information prior to work being done• Updated accounts using FET and Service Source• Created CIFs (Customer Input Forms) and Execution Plans • Created Project Plans specific to the Wawa Freestyle installations and remodels• Collaborated with Wawa Project Managers, General Contractors, Service… Show more • Created and maintained New Install and Remodels Spreadsheet • Created and maintained Detailed Completed Installs Spreadsheet• Ensured Wawa Service Providers had all necessary information prior to work being done• Updated accounts using FET and Service Source• Created CIFs (Customer Input Forms) and Execution Plans • Created Project Plans specific to the Wawa Freestyle installations and remodels• Collaborated with Wawa Project Managers, General Contractors, Service Providers, Coca-Cola COM and SOM to ensure all information provided is correct and executed successfully Show less

Alpharetta,Ga

• Created new Outlet accounts• Processed EMOs for National Chain restaurants utilizing Coke Solutions and B.O.S.S.• Processed Credit Investigations• Ensured customers received agency pricing for Bottle/Can/BIB products• Researched outlets' linkage and credit terms for accuracy• Created key account numbers

Duluth, Ga

• Updated pricing spreadsheets according to direction from pricing managers• Updated price books to reflect new pricing and features of products• Compiled, organized, bookmarked, and published price books by set deadlines• Updated and published 20+ Sales Programs (for both US and Canada) on a monthly basis• Updated Bargain Lists on a monthly basis• Created reports to show trends in increases and/or decreases in equipment pricing and monthly bargain lists… Show more • Updated pricing spreadsheets according to direction from pricing managers• Updated price books to reflect new pricing and features of products• Compiled, organized, bookmarked, and published price books by set deadlines• Updated and published 20+ Sales Programs (for both US and Canada) on a monthly basis• Updated Bargain Lists on a monthly basis• Created reports to show trends in increases and/or decreases in equipment pricing and monthly bargain lists incentives• Updated Sales Bulletins in JDE according to sales program updates• Created, updated, and tested tractor configurators for eOrdering production website used by dealers• Updated pricing via uploads in JD Edwards• Researched and resolved equipment orders with errors in JD Edwards• Interpreted and updated Excel spreadsheets, price books, and eOrdering based on Price Book Indexes from Engineers• Analyzed and compared Snapshots in JDE and corrected any discrepancies• Converted price books from Ventura to Adobe InDesign and redesigned the page layout and graphics for price books across all tractor models Show less

Bachelor Of Science (Bs), Technical And Scientific Communication, 3.84 Gpa

Relevant Courses: Business Communications, Technical Writing, Foundations of Graphics, Foundations of Multimedia, Video Production.

Pursued Art Degree, Art/Art Studies, General

Completed core courses and transferred to Southern Polytechnic State University

Certified Customer Service Specialist Certificate, Customer Service, A