Jana Cooper Email & Phone Number

Columbus, Oh, Us

Armonk, New York, Ny, Us

Assist in the delivery of customer implementations onboarding to new and existing Managed Services customers. Lead in solution design and implementation of components, such as the creation of new trading partner envelopes, maps, code lists, communications, data flows and other processes. Respond to customer issues and questions and escalate as necessary. Maintain established Service Level Agreements (SLA) with a high level of customer satisfaction for all service levels. Provide technical leadership and direction to other implementers and analysts on implementation projects.

Armonk, New York, Ny, Us

Provide Level 2 production support for IBM Sterling Supply Chain Business Network clients and their trading partners, utilizing EDI & B2B translation and communications services scaled to fit each customer's needs. Work directly with customers and their trading partners to ensure proper transfer of data through VAN, AS2, FTP/SFTP, HTTP(S) and other communication protocols. Work within an extensive team of analysts, mappers, engineers, developers and customer service representatives to identify, research, and resolve production impacting requests and issues in a timely manner.

Mississauga, Ontario, Ca

EDI Analyst working onsite in SaaS Managed Services at Sterling Commerce in Dublin, OH, later acquired by IBM.

North Canton, Oh, Us

Used Gentran: Windows server for trading EDI documents with Automotive Trading Partners. I managed this data all the way to our SQL back-end system and maintained many custom applications in between. I implemented new Trading Partner relationships as needed and functioned as the primary EDI contact for ASC Industries. Along with providing help desk support and maintaining 150+ users and computers, I also coordinated IT purchasing and asset tracking.