Jana Du Toit Email & Phone Number

Lonsdale, South Australia, Australia

Stellenbosch

Design and implement a HR Service Delivery Model to efficiently and effectively deal with HR administrative and informational support across the Mediclinic business units and countries.Manage and lead a team of 24 both on-site and remotely and measure team performance using system data.Manage SLA's and utilise data to improve business processes for efficiency.Implement continuous improvement in all business processes.Manage customers (Operational HR Teams).Establish and… Show more Design and implement a HR Service Delivery Model to efficiently and effectively deal with HR administrative and informational support across the Mediclinic business units and countries.Manage and lead a team of 24 both on-site and remotely and measure team performance using system data.Manage SLA's and utilise data to improve business processes for efficiency.Implement continuous improvement in all business processes.Manage customers (Operational HR Teams).Establish and maintain HR Service Centre system and processes.Manage and control departmental budgets / finances.Manage change for any service changes - new services, enhancements and service discontinuation.Address and implement corrective measures for customer complaints.Issue management relating to systems and service inconsistencies.System configuration to expand self-service offerings.Knowledgeable design and maintenance. Show less

Stellenbosch, Cape Town, South Africa

Role responsibilities as an Employee Benefits Manager in the HR Shared Services Department includes:Continuous Performance, Quality and People ManagementMaintain and update Employee Health and Financial Wellness Day PolicyContinuous analysis of benefit fund market to source and bench competitive ratesInvestigation of advancements to benefits venturesStrategic organisational analysis of benefit environment to evaluate employee needsEnsuring continuity of service from… Show more Role responsibilities as an Employee Benefits Manager in the HR Shared Services Department includes:Continuous Performance, Quality and People ManagementMaintain and update Employee Health and Financial Wellness Day PolicyContinuous analysis of benefit fund market to source and bench competitive ratesInvestigation of advancements to benefits venturesStrategic organisational analysis of benefit environment to evaluate employee needsEnsuring continuity of service from Employee Benefits Department and third party providersPreparing reports and feedback with regards to benefits and fundsOffer support to all HR Business Partners, HR Customer Support Officers, line managers and employeesAddress escalated queries and client complaints timeouslyRelationship Management with third party providersStandardize, centralize and automate administrative procedures as part of the HR Shared Services ProjectCoordinate service delivery auditsRisk ManagementFinancial ControlFacilitate changes to company benefit systems Communication via various channelsDevelop Benefit and Specialised Services administrators into Subject Matter ExpertsTraining to role playersManage relevant projects within the department Show less

Stellenbosch, South Africa

Role responsibilities as a Medical Aid specialist in the Employee Benefits Department include:Member communication via various channelsAssistance to HR personnelData preparation for valuations and monthly reportingInterpretation of data and providing recommendationsReconciliationQueriesKnowledge of medical aid fund rules & policiesStandardization and centralisation of procedures to simplify administrationRelationship Management with various role players

Pretoria Area, South Africa

Role responsibilities as a Senior Retirement Fund Administrator include:Monthly account reconciliationsRetirement Scheme rules and administration procedure trainingEnsuring that scheme rules and regulations are appliedCompiling monthly administrative reporting

Post Graduate Diploma, Business Management And Administration

The programme allows students to acquire entrepreneurship skills and an entrepreneurial approach to business, as well as general.

Bachelor Of Commerce (Bcom), Economics And International Trade

Activities and Societies: Member of Student RAG Community Service Project As a graduate who completed this programme I am trained.

Matric