Janae Mitchell Email & Phone Number

• Serve as the primary communicator for patients, providing outstanding customer service and support throughout the patient journey.
• Facilitate patient scheduling, insurance verification, and prescription fulfillment, ensuring smooth care transitions and patient satisfaction.
• Collaborate with healthcare providers and insurance carriers to obtain necessary approvals and authorizations for diagnostic tests and treatment plans.
• Build positive relationships with patients, colleagues, and healthcare partners, driving patient retention and loyalty.
• Achieved a 30% increase in patient satisfaction scores in 2 months, utilizing strong communication and customer service skills.
• Increased customer satisfaction by 25% in 3 months by providing timely customer service and navigating patients through Hello Alpha's services.

• Utilize patient/customer data management software and tools to update patient records and track progress toward organizational goals.
• Led team supporting supervisor and a team of 6 Specialists by creating weekly training content and guidance in team meetings.
• Held 5 virtual office hours to deliver live support to guide Specialists through complex orders
• Increased customer satisfaction by 30% in 6 months through the implementation of streamlined scheduling processes and personalized customer service.

• Analyzed patients' needs and helped them fully understand the product to provide a positive patient experience and individualized solution.
• Demonstrated strong problem-solving and communication skills, with the ability to effectively communicate with customers at all levels.
• Worked with cross-functional teams to resolve complex customer issues and escalate urgent matters as needed.
• Provided constructive feedback, insight, and data cross-organization to improve user experience.
• Improved customer satisfaction ratings by 30% in 6 months through efficient customer service strategies and timely response to inquiries.
• Provided exceptional customer service to customers in a fast-paced retail environment, exceeding monthly sales targets by 10% on average

Baton Rouge, Louisiana, United States

• Assisted customers with product selection, provided product knowledge, and processed transactions using point-of-sale systems and cash-handling procedures.
• Boosted customer satisfaction ratings by 20% in 6 months through personalized customer service and proactive problem-solving.
• Managed inventory levels, replenished stock, and organized displays to maintain a clean and inviting shopping environment.
• Collaborated with team members to achieve common sales goals, contributing to a positive and productive team culture.
• Maintained up-to-date knowledge of products, promotions, and policies to provide accurate and helpful information to customers.
• Resolved customer complaints and concerns with tact and diplomacy, resulting in positive feedback and repeat business.

• Developed and implemented Theater curriculum and learning methodologies to ensure educational equity, emphasizing attention to detail, adaptability, and a commitment to diversity, equity, and inclusion (DEI).
• Utilized Learning Management Systems to manage course logistics, generate learning pathways, and monitor the development and quality of programs, materials, aids, and video tutorials, highlighting technical and.
• Collaborated with the curriculum development team to design and develop educational materials for high school students, emphasizing attention to detail and project management skills.
• Conducted market research and analyzed customer feedback to identify gaps in the educational materials, demonstrating analytical and problem-solving skills.
• Participated in ongoing professional development for Culturally Responsive Pedagogy, DEI, and belonging, highlighting a growth mindset and a commitment to continuous learning.

• Managed complex calendars, coordinated meetings and events, and liaised with vendors and clients to ensure smooth operations of the executive team.
• Maintained strict deadlines and priorities to support multiple projects simultaneously, ensuring timely completion and high-quality.
• Utilized MS Office, Google Suite, and project management software to streamline processes and increase efficiency.
• Managed incoming phone calls, emails, and correspondence, responding to inquiries and requests promptly and professionally.
• Conducted extensive research and analysis to inform decision-making processes, presenting findings in detailed reports and recommendations.
• Managed a team of undergraduate student workers, providing leadership, guidance, and support to ensure that customer needs were met and exceeded.

Baton Rouge, Louisiana Area

• Aided and assisted individuals impacted by the 2016 Louisiana floods in filling out applications for the Restore Louisiana disaster recovery program and ensuring a compassionate experience
• Honed the skill of de-escalation with people going through a traumatic event by being calm and optimistic
• Answered questions regarding applicants eligibility and the program.

Greater New York City Area

Greater New York City Area

Master Of Fine Arts - Mfa, Acting & Directing

Bachelor Of Arts - Ba, Theatre/Theater