•Created Adobe document portfolios utilizing Oracle Commissions and Registration as well as various internet sources to provide support to a network of branch auditors with dynamic schedules.

•Routed incoming calls appropriately, recorded messages when necessary•Provided general administrative support to office team members•Responsible for accurately uploading client and firm documents to database

•Assisted with the coordination of student, academic, admissions, and career services•Scheduled a variety of activities to support the Public Health and Professional Degrees•Assisted the PHPD Dean and Associate Dean

•Provided customer service by effectively accepting and responding to customers’ calls and inquiries regarding network related questions such as requests to add provider/hospital to the network, fee schedule research, and contract clarifications•Documented all cases according to established policies and identified cases that required further review

•Assisted with on-boarding and training of new hires •Oversaw store operations while maximizing revenue and sales•Responsible for high level of customer service as well as conflict resolution•Effectively worked with sales team, fostering a positive and productive work environment while ensuring company goals were met

•Organized and maintained filing system for student service files•Performed data entry and editorial tasks proficiently

•Assisted in identifying and assessing candidates for hiring managers •Responsible for writing employment ads and managing sensitive employee data in Excel •Coordinated candidate phone screenings and background reference checks •Administered new hire documents