Janai Fullard, Csm, Ssm, Sa, Popm Email & Phone Number

New York, Ny, Us

Coral Gables, Florida, Us

Lead and nurture Agile software development teams to deliver high-quality products that meet business requirements for CPA firms. Scope encompasses developing test criteria and test plans, as well as overseeing test execution. Embed the business perspective into the prioritization and planning of epics, features, and stories, to align software enhancements with business requirements. Cultivate Agile culture and thinking by evangelizing self-organization, cross-functionality, and team cohesion.► Raised software quality 32%, by scrupulously documenting software defects and coordinating with cross-functional teams to accelerate resolution.► Increased customer satisfaction by 60% by instituting current and future state value stream mapping into the development process for a proprietary customer database to centralize data from multiple different sources.► Integrally contributed to generating $2M, by conducting pre-sales engineering, explaining the benefits of New Venture Vision’s tax restructuring solution to a CPA firm that subsequently decided to purchase.

Fort Washington, Pennsylvania, Us

Principally directed a 12-member team of conventional (Fannie Mae/Freddie Mac) mortgage underwriters, and provided change leadership to immediately address the issue of a significant project backlog. Collaborated with executive leadership to document project scope, deliverables, and resources. Articulated strategic objectives, outlined KPIs, and communicated expectations to stakeholders. Facilitated daily stand-ups to emphasize top-priority goals, build consensus, and cultivate team alignment. Identified and remediated issues negatively impacting collaborative team performance.► Increased production by 14% in less than 1 year, by conducting coaching to deepen the team’s skills in analyzing Tableau reports and Jira queues in a manner that complied with service level agreements were met.► Raised accuracy and efficiency by 20%, by instituting formal, periodic training to equip the team with best practices and the most current underwriting requirements.► Slashed the defect and error rate from 7% to just below 2%, by instituting a quality control process, in addition to capitalizing on other opportunities for improvement.

Montebello, New York, Us

Defined and implemented project plans to execute the government-insured loan underwriting and approval process, utilizing HUD endorsement qualifications. Raised operational efficiency by 21%, by introducing new underwriting practices.

Mount Laurel, Nj, Us

Underwrote complex mortgage loans for high-net-worth private label clients, including Merrill Lynch and Morgan Stanley, from origination through closure. Scope encompassed analyzing and verifying application information, evaluating financial risk, issuing final decisions on applicant eligibility, and communicating underwriting approval decisions in writing. Ensured seamless client service and consistent resource management, by managing daily pipeline reports.► Integrally contributed to 25% revenue growth and a 15% customer satisfaction improvement, by partnering with sales to identify new business opportunities and customize loan products for high-net worth clients.► Improved turnaround time by 20%, largely by stewarding timely, accurate communications with internal and external stakeholders all impacting a large pipeline of loans.► Achieved 98% customer satisfaction rate and 5% error reduction rate, by leading regular audits and quality control verifications to ensure federal and state regulatory compliance.

San Francisco, California, Us

► Evaluated/delivered decisions for large, unusual, and complex individual consumer requests for 203K loans per company and industry guidelines with a focus on renovation risk management.► Served as key contact throughout the workflow and post-closing processes through renovation completion; calculated qualifying income by examining transcripts or tax returns.► Directed workflow and conducted training for assigned processors, providing feedback to assist supervisor in creating developmental action plans.► Reviewed co-op financials, insurance, and questionnaires while achieving compliance with investor guidelines.

Lansdowne, Va, Us

► Performed 203K loan audits on HUD-selected files to confirm acceptable loan risk levels and verify absence of lender documentation deficiencies or processing errors during origination process for manufactured housing, multi-family housing, and properties in Puerto Rico.► Promoted organization-wide underwriting decision consistency through re-underwrite credit report, income, asset, and appraisal submissions. ► Reviewed closing docs including notes, mortgage, and HUD documentation, guaranteeing final approval matched loan amount and fees/concessions did not exceed standard percentages.

Charlotte, Nc, Us

► Evaluated appraisals, credit, income, and assets and approved FHA loans and condominium projects in compliance with HUD guidelines.► Managed responsibility for examining loan documentation for accuracy and completeness, including fraud detection and compliance reviews; analyzed tax returns, written employment verifications, W2 statements, and other income documents to accurately calculate income.

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