Janaina Sato Email & Phone Number

Brazil

Rio De Janeiro, Brazil

• Responsible for creating strategies for the evolution of the product portfolio, services and offers for the Small and Medium-sized companies segment. By defining a new portfolio for new customers and base customers.• Responsible for creating offers for the SMB segment and MKT strategy.• Definition and development of projects focused on the evolution of the B2B portfolio.• Development of executive presentations and alignment of MKT strategies for the segment with other Stakeholders.• Monitoring of Segment KPIs and Market Share.

Brazil

-Supported Master Retail Partners)-Managed the retail vendor’s contract channels (600 vendors allocated in different locations in the country) and all activities related such as price definition, HC allocation, result, and quality in analysis.-Managed commercial relationships with business customers and third party suppliers. Managed the in-life supplier relationship management, ensured the right supplier frameworks are in place and the supplier landscape is tailored to meet the wider business requirements. -Focused on underpins Tim’s growth targets in ICT, Digital, and Mobile markets. -Contributed to the management of the commercial relationship with key vendors. -Ensured rapid supply of information to support commercial and account team requirements for the daily commercial routine.-Educated sales, solution, and delivered teams on the potential for sales, ensuring that goals were reached in services such as mobile phone recharges insurance and extended warranty.-Achievements: -Successfully working in a dynamic and deadline-driven environment that is both stimulating and rewarding.-Managed the SalesForce Incentive program for the retail team, the awarded team. Provided sales and quality analysis for the teams in the programs. Organized sales actions and promoted suppliers’ calendars aligned with the new application features that managed the program remotely. -Managed Remote Regional Project Pilot with the supplier, while building a remote team and providing support and training focused on ongoing sales increase within the Retail sales team.

Rio De Janeiro, Brazil

- Responsible for creating strategies for national and regionalized offers, through analysis of performance reports by DDD and setting up the clustering of DDD`s so that they are suitable for the best offers.- Responsible for Project Management regarding improvements to existing Offers and creation of new ones, through bonuses and discounts, ICMS adequacy, among others.- Work with Stakeholders, aligning goals x offers x results obtained and, if necessary, setting up an action plan with the objective of supporting the achievement of goals.- Direct action with the areas responsible for operating discounts, marketing/communication with the customer

Dublin, County Dublin, Ireland

Part-Time English Student and Part-Time Customer Service | Swan English School, The Natural Bakery, and The Two Pub/The Black Door, IRLANDA – DUBLIN | 06/18 - 07/2020

Brazil

-Provided deep business knowledge and insight into how the business operates today and ensure that the requirements of the divisions / common functions are known and considered in the commercial process.-Designed and implemented all the processes necessary for the proper functioning of the store.-Led the design and development of new ways of working, utilising the company’s standard processes to maximum effect to meet the business requirements while achieving cross-divisional, common ways of working.-Negotiated with, and influenced, key business stakeholders to achieve divisional alignment with common and standard processes in a positive way.-Managed internal and external stakeholders to achieve efficient execution and commitment.-Worked closely with the other Business Process Managers and Consultants to ensure the integrity and efficiency of the end to end processes.-Lead the Business Analysts in meeting their responsibilities and deliverables throughout the Explore, Build, Test, and Deploy phases.

Brazil

-Managed the objectives, performance, and personal development of your direct reports.-Collaborated effectively across the specialist teams, ensuring that they understand the business requirements and support them in achieving their objectives.-Supported the production of end-user training material and delivery of end-user training as required.-Played an integral role in deployment and cutover planning activities, ensuring that the business risks are understood, §that appropriate mitigation strategies were in place and helped to secure business approval for deployment.-Monitored and performed indicators related to inventory and cash (inventory losses, slow and out-of-line turnover, inventory, product sales (insurance and extended warranty), and cash closing).-Achievements: -Achieved 20% growth in service sales such as insurance, recharge, and extended warranty in stores.-Managed the quality of several processes such as cost reduction and Back Office definition and improvement processes due to Cash and Inventory operational errors at Via Varejo points (978 stores nationwide – Casas Bahia and Ponto Frio). Successfully aligned processes and commercial strategies due to new processes implementation and training. -Provided short-term and long-term guidance to the team and key stakeholders and sales department. Successfully supported system testing throughout the implementation phases.-Managed the pilot project entitled: Voar Juntos, whose objective was to keep employees who really wanted to participate in the company's evolution and transformation process.-Ensured the achievement of the goals for Persons with Disabilities, women in leadership, and junior apprentices (HR indicators).-Improved inventory processes ensuring reduced losses due to improper classification of products.

Telefonica Vivo

-Led a team of Sales Operations Specialists supporting field sales professionals in Northern Brazil, managed the Direct Channels team in the alignment of strategies applied to face-to-face channels, together with territorial managers, and according to planning defined with the central area.-Managed the quality of sales, processes, and procedures of 20 stores and 100 reseller partners in the states of Pará, Amazonas, Roraima, Amapá, and Maranhão.-Developed and created economic groups through analysis of the potential of regions and partners, enabling groups with expansion potential.-Understood sales go-to-market strategy and identified resourcing initiatives.-Supported the weekly top-line forecast process including attending sales leadership forecast meetings, performing pipeline analytics, and driving adoption of forecasting tools and dashboards.-Managed the annual planning, territory, and quota setting process.-Assisted in deal structuring of customer contracts for new business, upsell/cross-sell, and renewal transactions.-Provide weekly, monthly, and quarterly reporting and metrics in support of meeting key sales initiatives and targets.-Worked cross-functionally to develop campaigns, training programs, and processes that accelerate the sales cycle and arm the sales force to win in the market.-Achievements: Reduced fraud processes in Vivo stores. Improved productivity/sales assertiveness through training and improvement of processes. Improved the average "customer waiting for time" indicator (Anatel indicator = supplier) by adjusting the processes and procedures of the stores, thus achieving the waiting time as requested by the regulatory agency.

Brazil

-Achievements: Successfully developed new business models in the Retail channel, improving ongoing processes through systems development and procedural adjustments. Created the Medium Retail and Direct Sales pilot for retailers.

Brazil

-Achievements: Implemented Projects in the Commercial area related to Telefonica x Vivo synergy, and developed password management, enabling systems to monitor the Anatel SMP14 indicator.

Brazil

-Achievements: Successfully researched, planned, and hired agencies to set up events and forums for the reseller channel. Prepared reports and sales follow-up.

Lima, Peru

-Achievements: Assigned a project in Peru due to outstanding work performance. Developed a new sales commissioning model for franchisees at Telefonica Peru. Monitored and managed quality processes through questionnaires and franchisee categorization. Developed accreditation Manual with new premises for new dealers accreditation and monitored 12 months in all the reseller’s locations.

Brazil

Brazil

Brazil

Postgraduate Degree, Applied Neuropsychology

Postgraduate Degree, Business Administration And Management, General

Bachelor'S Degree, Psychology