Janaina Alves

Janaina Alves Email and Phone Number

Customer Service Manager @ General Mills
minneapolis, minnesota, united states
Janaina Alves's Location
São Paulo, Brazil, Brazil
Janaina Alves's Contact Details

Janaina Alves personal email

n/a
About Janaina Alves

Supply Chain Manager with extensive experience in process optimization and team development. My goal is to contribute to the sustainable growth of organizations, leading with respect, empathy and expertise in innovative practices. Committed to driving results and fostering an environment of collaboration and continuous learning.

Janaina Alves's Current Company Details
General Mills

General Mills

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Customer Service Manager
minneapolis, minnesota, united states
Website:
generalmills.com
Employees:
20017
Janaina Alves Work Experience Details
  • General Mills
    Head Of Customer Service
    General Mills Jul 2023 - Present
    São Bernardo Do Campo, São Paulo, Brasil
  • Refriango Coca Cola
    Customer Service Director
    Refriango Coca Cola Aug 2022 - Jul 2023
    Luanda, Angola
    - Project to restructure the entire customer supply chain focused on service level.- Order and delivery information system reorganization.- Order to cash process restructuring, from order entry to case management- People training and structure organization- Management and control systems implementation
  • The Heineken Company
    Senior Supply Planning Manager
    The Heineken Company Jul 2021 - Jul 2022
    Itu, São Paulo, Brazil
    - Returnable assets management in terms of quality and quantity in order to fulfil customer demand against minimum cost and investments.- Cost-effective materials capacity plan to meet demand and production requirements.- Returnable assets operational performance control to ensure adequate availability levels (site/market losses, circulation time, turnover, current account, park size).- Cross-areas strategies alignment, setting service level agreements on returnable assets. - Restructuring the material planning area ensuring the correct allocation and training of people.
  • The Heineken Company
    Customer Service Manager
    The Heineken Company Mar 2018 - Jul 2021
    Itu, São Paulo
    - Supply management of distributors (On Trade channel).- Responsible for order management (receive & validation, checks – credit, trade terms, availability – allocation, booking, customer queries) and cross functional alignments. - Development of Collaboration with customers, focusing on service level increasing, perception improvement and cost optimization. - Project leadership: organizational restructuring, information management, order-to-cash process optimization and operational cost reduction.- People management and development focused on high performance and succession.
  • Raízen
    Logistics Specialist
    Raízen Dec 2016 - Mar 2018
    Piracicaba, São Paulo
    - Logistics efficiency management in agroindustrial sector with focus on sugarcane production (soil preparation, planting and cultural treatments).- Interface between strategic plan and tactical execution.- Operational design (zero-based budgeting).- Logistic structural optimization and yield maximization. - Contracting and management of service providers.- Financial and performance management.
  • Brasil Kirin
    Planning And Logistics Corporate Coordinator
    Brasil Kirin Jan 2016 - Dec 2016
    Itu
    - Leadership of Planning and Logistics Board data center, performance indicators, governance and management reports.- Management of logistic and financial results of factories and distribution centers.- Data optimization projects, focusing on management and agility.- Team management.- Direct board support through information flows between the areas Planning and Supply, Customer Service, Inbound Logistics e Distribution Logistics.
  • Brasil Kirin
    Logistics Coordinator
    Brasil Kirin Feb 2015 - Jan 2016
    São Paulo E Região, Brasil
    - Leadership of distribution center.- Responsible by direct supply and level service at points of sales.- Logistics optimization through evaluation of service models.- Execution of warehouse and inventory routines.- Management and tracking performance indicators.- Financial and administrative management.- Strategy deployment to tactical-operational level.- Fleet management.- Team management.
  • Brasil Kirin
    Senior Logistics Analyst
    Brasil Kirin Aug 2014 - Jan 2015
    Itu, Brazil
    - Performance in logistics development projects.- Analysis of performance indicators and utilization of geomarketing and routing tools.- Team member of multidisciplinary strategic project.
  • Brasil Kirin
    Trainee
    Brasil Kirin Jul 2013 - Jul 2014
    Itu, Brazil
    - Alternative distribution models.- Project methodology.- Implementation of distribution structures.
  • Jsc Grindeks
    Chemist
    Jsc Grindeks Aug 2012 - Feb 2013
    Riga, Letônia
    - Synthesis of pharmaceuticals. Improvement of production processes. - Implementation of standard procedures according to cGMP (Current Good Manufacturing Practice). - Development of analytical methods. Quality control.
  • Instituto De Pesquisas Tecnológicas - Ipt
    Intern
    Instituto De Pesquisas Tecnológicas - Ipt Feb 2010 - Jan 2012
    São Paulo E Região, Brasil
    - Chemical analyses of construction materials. - Execution of activities linked to the quality system according to standards ISO 9001 and ISO / IEC 17025.- Performance in the administrative sector in the area of ​​purchasing and storeroom. - Development of a research project in pozzolanic materials.
  • Laboratório De Automação E Instrumentação Analítica
    Scientific Initiation
    Laboratório De Automação E Instrumentação Analítica Feb 2009 - Jan 2010
    São Paulo E Região, Brasil
    Development of electrochemical sensor for determination of hydrogen sulfide in water and atmosphere.

Janaina Alves Skills

Microsoft Office English Teamwork Dynamic Team Spirit Positivity Adaptability Strategic Planning Negotiation Logistics Logistics Execution Supplay Chain Business Strategy Business Planning Project Development Microsoft Excel Chemistry Analytical Chemistry Sap Key Performance Indicator Management Distribution

Janaina Alves Education Details

Frequently Asked Questions about Janaina Alves

What company does Janaina Alves work for?

Janaina Alves works for General Mills

What is Janaina Alves's role at the current company?

Janaina Alves's current role is Customer Service Manager.

What is Janaina Alves's email address?

Janaina Alves's email address is ja****@****.com.br

What schools did Janaina Alves attend?

Janaina Alves attended Centro Universitário Fundação Santo André, Universidade De São Paulo / Usp, Fgv - Fundação Getulio Vargas, Escola Técnica Estadual Conselheiro Antonio Prado.

What skills is Janaina Alves known for?

Janaina Alves has skills like Microsoft Office, English, Teamwork, Dynamic, Team Spirit, Positivity, Adaptability, Strategic Planning, Negotiation, Logistics, Logistics Execution, Supplay Chain.

Who are Janaina Alves's colleagues?

Janaina Alves's colleagues are Adam Young, Madeleine Voss, Gregory Friedl, Denise Laporte, Susan Gologowski, Joseph Haney, Brian Sinclair.

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