Janaína Gonçalves Email & Phone Number

North Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

New Zealand

Yes I have a travel blog, where my partner and I share our experiences across the globe. Find us https://www.instagram.com/dailytrip.oficial/

Wanaka, Otago, New Zealand

● Received incoming reservations enquiries and updated existing bookings in line with established policies and procedures.● Booked and managed hotel reservations, employing company policies to handle cancellations and complaints.● Assisted guests with local weather, attraction and dining information to enhance experiences.● Addressed overbooking on specifc room types, working with customers to adjust accommodations.● Secured bookings through phone, email and webchat sales, using expert hotel product and service knowledge.● Reviewed activity report and updated accuracy of codes, rates and guest information daily

Wanaka, Otago, Nova Zelândia

● Trained new employees on procedures, cleaning agents and COVID-19 protocols.● Supervised cleaning team and monitored adherence to strict company standards.● Completed incident and daily labour reports to notify management of action items.● Identified and notified management of damaged items requiring repair, replacement or upgrades.● Explained tasks and priorities at daily meetings to foster high-level productivity and positive morale.● Kept cleaning equipment in good working order by conducting routine maintenance and inspections.● Delegated team tasks, capitalizing on individual strengths to support resource allocation.● Monitored stock levels for cleaning supplies and equipment, using daily inventory reports for guidance.● Maintained excellent team relationships by proactively assisting colleagues in tough cleaning tasks and equipment repairs.

Wanaka, Otago, Nova Zelândia

● Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.● Processed POS transactions, including cash and credit purchases or refunds.● Assisted customers by answering questions and fulfilling requests.● Answered incoming calls to offer information and direct individuals to correct personnel.● Worked closely with supervisors to solve problems and handlecustomer concerns.● Answered questions about store policies and concerns tosupport positive customer experiences.● Mentored new team members on POS system operation,customer service strategies and sales goals.● Promoted customer loyalty and consistent sales by deliveringfriendly service and knowledgeable assistance.● Checked identification for proof-of-age and refusing alcoholand tobacco sales to underage customers.

Auckland, New Zealand

- Internacional orders- Schedule shipments - Follow up delivery times- Study the feasibility of new projects- Keep the factory informed regarding delivery times - Calculate taxes and benefits of the importarion of machines and goods - Develop new internacional suppliers- Negotiate price, terms and conditions- Problem solving

International Business, International Business

Photography, Photography