Jana Johnson Email & Phone Number

San Francisco, Ca, Us

San Bruno, Ca, Us

San Bruno, Ca, Us

Grew home decor businesses on Marketplace through strategic account planning, performance analysis, inventory insights, exclusive deals, events, and new product launches. Oversaw business performance by leading annual and quarterly business planning and performance tracking for strategic sellers. Conducted deep dive analysis on issues affecting seller business performance and implemented corrective actions. Developed strong and trusting relationships with partners by working across the organization to solve issues, address pain points and implement growth initiatives. Built credibility and trust with sellers through fair negotiation that accomplished the goals of both businesses. Worked directly with sellers to optimize their listings including PDP content, ratings and reviews, ship speed, and price competitiveness to maximize search optimization and discoverability across the platform. Taught sellers how to be more successful across the Walmart platform by driving adoption of seller services.Developed strategic marketing plans including events, site placements and promotions in order to drive incremental traffic and sales. Collaborated cross-functionally to deliver best-in-class customer and seller experiences.• Served as a strategic consultant/account manager accountable for driving business growth across a portfolio of 15+ strategic sellers• Partnered with senior executives and leaders in critical accounts• Served as my team’s trend analysis lead to consistently identify new trends and whitespace opportunities to share with sellers• Created a weekly trend report for my team outlining top internal and external search trends• Served as a traffic captain for my team, responsible for analyzing organic traffic trends and contributing to a playbook outlining traffic improvement best practices

Bentonville, Arkansas, Us

Optimized overall customer site experience. Managed taxonomy, SEO, and attribution in order to drive conversion and product views. Researched external and internal customer needs. Supported taxonomy research and execution while following SEO best practices and guidelines. Built weekly reports to monitor keyword performance and executed optimization plans. Collaborated with category and SEO teams to enhance site experience. Identified key areas of opportunity and implemented site improvement projects. Directed taxonomy overhauls to rebuild site structure for particular product categories. Tracked internal and external keywords to enhance search experience and produced modules/site navigation improvements to increase findability. Performed daily analysis through adobe analytics to track customer engagement. Navigated key priorities, best practices, report standards, and daily activity.• Increased site visits and product views to drive organic conversion • Utilized backend attribution to ensure products populated on correct browse/search pages • Oversaw competitor analysis, extensive keyword research, and browse page creation/modification• Evaluated merchandising strategy effectiveness and refinements to create a continuous improvement process • Completed two taxonomy overhaul projects and produced a reference manual for cross-functional team use• Created a customer-centric site structure, built browse pages, redirected/modified current pages, and consolidated duplicate pages

Bentonville, Arkansas, Us

Directed end-to-end management, optimization, and scale of multiple product categories across Walmart's family of eCommerce platforms. Promoted business growth and profitability. Managed COGs and developed merchandising strategies. Performed constant analysis to monitor trends and performance. Collaborated with vendors to secure costs and special-buy negotiations. Facilitated initial vendor outreach, the onboarding process, and item setup to optimize business initiatives. Implemented merchandising strategies, drove organic traffic, and enhanced customer experience. Developed product attributes, enhanced site taxonomy, built modules/bundles/collections, and optimized product display pages. Forecasted, analyzed, and reported category performance to identify key trends and improvement opportunities. Managed pricing, channel, and merchandising strategies. • Managed multiple million-dollar P&Ls• Increased product category 35% in sales and maintained steady profit in FY20• Expanded product category 51% in sales, 21% to plan, and profit 5.5bps in FY21 YTD• Secured lowest prices on the market and maintained customer-first mindset• Executed initiatives with supply chain, planning, and merchandising teams • Led site analytics and created/scaled trainings and easy-to-use templates across entire department

Bentonville, Arkansas, Us

Seattle, Washington, Us

Underwent an extensive one week training in customer service skills. Developed personal customer relationships by providing the highest standard of customer care and product knowledge. Maintained an active presence on the sales floor. Worked both independently and as a team member to maintain an organized sales floor, lay out new products, and organize merchandise displays. Ensured a productive and enjoyable personal shopping experience.

Provided a personal shopping experience for each customer through utilization of customer service skills. Maintained an organized sales floor. Creatively promoted company brands.

Took initiative to help the restaurant run smoothly. Developed key communication and organizational skills working with both staff members and diverse clientele. Optimized restaurant functionality and customer experience.

Utilized suggestive selling to increase sales and promote company products. Developed customer service skills. Worked with inventory to survey new merchandise. Ensured a knowledgeable and positive shopping experience.