Janak Ghale Email & Phone Number

• Assisting with onboarding and training of new starters
• Performing daily system checks to maintain stability
• Assist the team manager with governing and managing team processes
• Acting as the first point of contact for clients on service and solution questions and queries.
• Manage customer requests effectively by prioritising tickets.
• Carry out initial diagnosis and troubleshoot issues raised– Full training will be provided

Guildford, England, United Kingdom

• Answering phone calls concerning online orders and product availability within the store
• Established relationships with customers which led to customer retention and increased store sales
• Proven track record of excellent customer service by a customer leaving Google reviews and getting company recognition through awards
• Maintained high levels of customer service, working quickly and effectively under pressure

Bournemouth, England, United Kingdom

• Delivered information to customers on products in a very digestible manner
• Escalated customer issues to proper departments resulting in solved concerns and improved customer experience within the workplace
• Use tact and diplomacy listening attentively to customers' complaints using own initiative to resolve issues where possible

Guildford, United Kingdom

• Greeted customers, responded to questions improving engagement with merchandise while providing outstanding customer service
• Demonstrate quick thinking and good judgment when dealing with difficult customers
• Provide training for new recruits and act as their mentor as they adjust to their role
• Arrangement of stock throughout the store
• Interact with a wide variety of customer

Bachelor'S Degree, Computing

Information Technology