Janak Ghale Email & Phone Number

• Assisting with onboarding and training of new starters• Performing daily system checks to maintain stability• Assist the team manager with governing and managing team processes• Acting as the first point of contact for clients on service and solution questions and queries.• Manage customer requests effectively by prioritising tickets.• Carry out initial diagnosis and troubleshoot issues raised– Full training will be provided• Escalate more advanced queries appropriately.• Monthly and weekly reporting internal and external• Creating a knowledge base of known issues to help the support teams

Guildford, England, United Kingdom

•Answering phone calls concerning online orders and product availability within the store•Established relationships with customers which led to customer retention and increased store sales•Proven track record of excellent customer service by a customer leaving Google reviews and getting company recognition through awards•Maintained high levels of customer service, working quickly and effectively under pressure

Bournemouth, England, United Kingdom

•Delivered information to customers on products in a very digestible manner •Escalated customer issues to proper departments resulting in solved concerns and improved customer experience within the workplace•Use tact and diplomacy listening attentively to customers' complaints using own initiative to resolve issues where possible

Guildford, United Kingdom

•Greeted customers, responded to questions improving engagement with merchandise while providing outstanding customer service•Demonstrate quick thinking and good judgment when dealing with difficult customers •Provide training for new recruits and act as their mentor as they adjust to their role•Arrangement of stock throughout the store •Interact with a wide variety of customer

Bachelor'S Degree, Computing

Information Technology