Janak Patel Email & Phone Number

Canada

Canada

• Provided outstanding technical support for customers, addressing clients' issues via calls, scheduling, screen sharing, and other communication methods.• Created and maintained technical documents and articles for knowledge bases to add to the repository of knowledge.• Conducted research, diagnosed, troubleshot, and provided solutions to address customer concerns about the use, design, and setup of applications.• Created and executed solutions that followed the organization's software coding guidelines in collaboration with technical supervisors. Assisted clients with enterprise-level technical support for company gear and apps.

Canada

• Provided outstanding technical support for customers, addressing clients' issues via calls, scheduling, screen sharing, and other communication methods.• Created and maintained technical documents and articles for knowledge bases to add to the repository of knowledge.• Conducted research, diagnosed, troubleshot, and provided solutions to address customer concerns about the use, design, and setup of applications.• Created and executed solutions that followed the organization's software coding guidelines in collaboration with technical supervisors. Assisted clients with enterprise-level technical support for company gear and apps.

India

• Offered timely support for various internal and external clients, including business units and EMR/EHR vendors, and collaborated with cross-functional teams to resolve issues and share information as required. Followed HIPPA compliance.• Monitored, reconciled, and ensured the accuracy of distribution reports, and provided high-quality report distribution services for vendors like LabCorp and Quest.• Worked closely with the IT Service Desk, IT Operations, IT Development, and QA teams to resolve application issues and supported applications and legacy systems within the environment.• Investigated, diagnosed, debugged, and provided solutions for client concerns about the configuration, design, and use of applications. • Documented customer interactions and maintained accurate records within appropriate tracking applications like CRM and ITSM Ticketing systems and maintained documentation for IT processes and case management.• Assisted makers and QA teams by running test scripts and building complex SQL queries. Installed and replicated MySQL databases, performed backups and restores.