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Janaka Peiris is listed as Head of Service - Advanced Technology Electronics LLC. at belltel, based in Muscat, Masqaţ, Oman. AeroLeads shows a matched LinkedIn profile for Janaka Peiris.
Janaka Peiris previously worked as Head of Service (Samsung and Multiband) at Belltel and Head of Service (Apple & Samsung authorized service centers) at Advanced Call Center Technologies, Llc. Janaka Peiris holds Master Of Business Administration (Mba), Operations Management from Bangalore University.
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Experienced technical/operations manager with a background in project and team management, policy/process implementation, lean tools implementation, QMS/EMS system implantation/auditing, ESD (Electrostatic Discharge) standards implementation/auditing and more. I am very driven and looking for a new ways to mitigate risk, increase process efficiencies and optimize the operational costs.
Listed skills include Production/Service Planning, Process Auditing, Extensive Experience In Iso 9001, Trainings, and 4 others.
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Masqaţ, Oman
Managing Samsung and Multiband Service Operation. Conduct monthly and quarterly projections to improve service KPIs including Customer Satisfaction. Conduct market surveys/studies and SWOT analyses to improve the market share.Directly involved in manufacturer and principal audits and providing corrective action plans. Evaluate financial statements of.
Masqaţ, Oman
Manage and lead the team by ensuring that the strategic objectives of Apple and Samsung services are been met.Implement and manage service projects to achieve service KPIs. Ensure all associated activities are been conducted in compliance with manufacturers policies, processes, and standards.Identify the risk-associated area/tasks in the operation.
United Arab Emirates
Key responsibilities include managing and supporting the technical team all across the UAE in after sales service operations in order to ensure superior quality of service by enhancing technical competency adhering to OEMs service process guidelines.Task list:Develop and implement technical processes and SOPs in line with all OEM’s service.
Dubai, United Arab Emirates
The key responsibilities were to manage a multiple brand repair operation (Nokia, Blackberry, Samsung, Apple, Huawei, Lenovo) by providing the team with resources, knowledge and other necessary support to achieve the manufacturer SLAs and internal KPIs. Brought successful results in manufacturer service compliance audits, internal quality audits and ISO.
Dubai, United Arab Emirates
Managed a technical team of more than 20 members by analyzing individual skillsets by providing necessary training/coaching and mentoring programs to boost productivity without compromising on quality. As additional responsibilities, I have been nominated as a QMR (Quality Management Representative), EMR (Environment Management Representative) and ESD.
Dubai, United Arab Emirates
Conducted Level 3 repairs for Nokia mobile phones including soldering and BGA repairs.
Sri Lanka
Plan production according to customer demands. Conduct product trainings for operators and supervisors. Conduct 5S and ISO audits (QMS) according to the standards. Install and upgrade service software in standalone and network PC’s.Conduct regular and preventive maintenance for the electronic equipment.Calibrate equipment according to the maintenance.
The certification has been obtained in Fundamentals of IT, Database Management and Data Comms and Systems Architecture.
The basic & general industrial trainings have been completed in Bandaranaike International Airport - Sri Lanka (1996 to 1998) and the.
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Janaka Peiris works for belltel.
Janaka Peiris is listed as Head of Service - Advanced Technology Electronics LLC. at belltel.
Janaka Peiris is based in Muscat, Masqaţ, Oman while working with belltel.
Janaka Peiris has worked for Belltel, Advanced Call Center Technologies, Llc, Axiom Telecom, Independent Television Network, and Fdk Lanka Pvt Ltd..
You can use AeroLeads to view verified contact signals for Janaka Peiris at belltel, including work email, phone, and LinkedIn data when available.
Janaka Peiris holds Master Of Business Administration (Mba), Operations Management from Bangalore University.
Janaka Peiris is listed with skills including Production/Service Planning, Process Auditing, Extensive Experience In Iso 9001, Trainings, Team Work And Team Building, Swot Analysis, Asset Management, and Lean Tools.
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