Janaka Ranasinghe Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

As a Salesforce Solution Architect for the City of Melbourne, I lead the design and delivery of Salesforce-driven solutions, enhancing city services and digital transformation efforts. With over 20 years in IT architecture, I focus on developing scalable, customer-centric solutions that align with Melbourne's digital goals. I collaborate with cross-functional teams and stakeholders, ensuring seamless technical and business objectives are met.I am passionate about leveraging technology to foster innovation, operational efficiency, and citizen engagement. With a track record of mentoring teams and managing complex projects, I strive to create connected, resilient, and future-ready communities through transformative digital solutions.

Melbourne, Victoria, Australia

As a seasoned Salesforce Implementation Leader, I specialize in crafting tailored solutions for government and enterprise clients. With extensive experience in Sales, Service, and Marketing functions, I excel in translating business objectives into robust technical designs. My role involves mentoring and motivating teams for peak performance, fostering strong communication, and promoting cross-training initiatives.Led successful Salesforce implementations for government and enterprise clients, focusing on Sales, Services, and Marketing functions within Dutton retail sales.Orchestrated technical design sessions, resulting in architecture designs and solution strategies aligned with business goals.

Melbourne, Victoria, Australia

Melbourne, Australia

Lead the implementation with responsibility for the delivery of the architecture designs and solution strategy Lead technical design sessions; architect and document technical solutions that are aligned with business objectives. Applied knowledge of SFDC and CRM processes including Sales, Services and Marketing functions for Dutton retail sales. Mentor team members and learn how to motivate them to excel on a daily manner. Work on building team rapport. Enhance team communication and cross-training to build strong teams.Own the full application design and development process that translates business requirements into functional solutions. Work closely with business and department leaders to provide technical solutions to complex business needs. Design migration strategies with technical teams..Assist in developing data movement strategies and implementing data cleansing/data quality tools.

Melbourne, Australia

Leading development engineering teams, ensuring assigned project goals and objectives are achieved while following Cloud Industry's established development procedures .Leading cross-functional teams that coordinate the activities of other groups for the successful introduction of new Salesforce products. and Business Development to define product requirements.Act as the on-shore Solution POC that will consult face to face with clients and communicate requirements and solution architecture to off-shore teams for implementation.Configure changes and customization in Salesforce: design elegant, innovative Salesforce solutions involving: including Apex, Visual Force, Triggers and Classes process builders and Flows and Managed Packages, creation and refinement of complex data models, external integration, business process automation, and other custom functionality.

Melbourne, Australia

Integral to the operational management team at this Health Insurance reseller I lead the Salesforce Development teams in the delivery of Sales cloud upgrade ,integrations, upgrades, maintenance user support and strategic projects to agreed service levels. Managing the multidisciplinary team, budgets, assets, resources, vendor relationships, contracts and stakeholder relationships I collaborate with the executive and marketing teams to lead delivery of: management reporting (P&L and performance); the technical requirements to execute complex, business critical marketing campaigns; and the effective management of Cloud based systems that include Salesforce CRM. Leading and mentoring a high performing team, among my key achievements in this role have been the successful on-time and on-budget network integration of the Cloud based Saleforce CRM, and delivering effective digital operations, maintenance and support across the five key business functions of the business.

95-117 Buckhurst Street South Melbourne 3205 Vic, Australia

As IT Manager I successfully led, managed, coached and mentored IT operations and multidisciplinary project teams, managed vendors, and collaborative partnerships with management and stakeholders to deliver high standards of IT operations, maintenance, user support, and projects on-time and on-budget. Working collaboratively with the leadership team, matrix project teams, vendors, industry specialists and key stakeholders I ensured seamless delivery of high-standards of enterprise network and IT Applications Support, on-time and on-budget delivery of Greenfield and Brownfield ICT projects, agreed SLA’s, and network reliability and redundancy.Leveraging from high level IT, team leadership, negotiation and stakeholder collaboration skills my key achievements include: leading the successful management, support and delivery of specialist business information systems projects on-time and on-budget; and delivering helpdesk support that improved workplace productivity and organisational performance.

Melbourne, Australia

As IT Officer for this Australian solar power installation company I successfully coordinated, planned and delivered operational IT support services to a diverse range of geographically dispersed national internal/ external users including Helpdesk services, and PC, phone system, hardware and software application support. Contributing to project team planning, coordination, costing, procurement and deployment, and collaborating effectively with multidisciplinary project teams, key stakeholders at all levels, vendors and technical specialists I delivered end-to-end project management for the QLD and NSW office relocation projects, development of the organisations website portal, and other strategic enterprise IT projects.Committed to change and innovation I identified, analysed, communicated and implemented opportunities for innovation that achieved cost/ time efficiencies, that has included the development and implementation of process improvement software. Among my key achievements in this position were: on-time and on-budget enterprise Helpdesk and project delivery; oversight of business continuity and disaster recovery processes; delivery of True Value Solar and AGL integration project with automated FTP that led to receiving the 2012, True Value Solar Magawatt Award for excellence in IT Support.

Melbourne, Australia

Successfully providing complex 2nd and 3rd level IT Support Engineering, troubleshooting and solution innovation across the Cablex Head Office and workforce, a specialist manufacturer of precision cable assemblies and harnesses for complex Defense/Aerospace, Transport and Electronic industries I delivered user support SLA’s. Collaborating with Head Office, management, users and vendors I delivered complex support and troubleshooting that identified and resolved ICT hardware, software, or telecommunications issues across all local and geographically dispersed offices, including monitoring and managing outstanding tickets to ensure timely resolution that limited the impact on workforce productivity. Relying on high level project management, planning and priorotising and Windows XP/7, Active Directory, Exchange, Server 2003/2008 and MS Office Suite suite skills and experience I: planned, scheduled, and delivered ongoing remote and on-site periodic general maintenance of enterprise IT hardware and software; maintained the IT asset and inventory register; optimised asset management; seamlessly managed IT maintenance, procurement, upgrades, issue resolution, and efficient support of the ICT network, systems and applications. Among my key achievements were receiving: 2011, Cablex Innovation Award for the best solution for a Tracking System; 2010, Cablex Management Award for excellence in IT support management.

Sri Lanka

As Software Engineer for the largest global manufacturer of memory modules I successfully coordinated, planned and delivered analysis, design and maintenance of server/ client software, including memory testing software and memory product testing for SDRAM DIMM, Flash, DDR, DDR2 and SO-DIMM form factors, and contributed to key wafer manufacturer on new technological initiatives. Collaborating effectively at all levels I concurrently provided phone, internet, and face-to-face IT support, troubleshooting, for POS system resolve a diverse and complex range of customer/ user issues, and delivered functional user training for POS Systems and upgrades that exceeded agreed SLA’s. Leveraging from strong project management skills I seamlessly planned and managed network upgrades, IT equipment and scheduled network/ applications maintenance, that included the upgrade of 400 workstations to Windows Vista /XP/ NT /2000 and client / server system.Among my key achievements in this role were: development of system software for RAM and Flash memory products, and tools for memory testing using Borland C,C+,GNU compiler and 80x86 assembler; analysis, design and development of central file systems, client /server applications using PHP, Visual C++, SQL Server; testing and data analysis that evaluated product performance and informed proof of concept design, and new system implementation procedures that improved efficiency and testing capabilities.

Graduate Diploma In Artificial Intelligence, Artificial Intelligence

B.Sc, Computer Science