5+ years of experience as a customer service representative, dispatch coordinator and CNC machine operator in the manufacturing and retail industriesStrong leadership skills by providing and leading CRM strategies and data analytics utilization, fostering cross-team collaboration for enhanced customer experiences and retentionProficient in CRM platforms like Oriel, ERP, and TELLY, with effective communication and strategic time management, ensuring enhanced customer experience and elevated productivityUtilize proactive communication and efficient time management to ensure seamless operations and elevate customer service. Demonstrate adept problem-solving through collaboration with partners and vendors, mentoring, and providing backup support.Received employee of the year award for exemplary support across multiple teams and immediate resolution of customer issues Strong written and verbal communication skills in English, Hindi, and Gujarati effectively bridging the gap between business and technology