Jana Kenney Email & Phone Number

United States

Wayne, Pennsylvania, United States

Led dedicated remote (matrix) 5-member technical support team (help desk specialist; clinician; product manager; and project manager); managing the 5 most strategic clients throughout U.S. Responsible for release management, product break/fix, and client directed enhancements. This included daily oversight of team, handling of all client tickets, and meeting pre-determined SLAs. • Developed SOW/WO requirements for client directed enhancements impacting provider (clinician) workflow, enhanced analytics & reporting for payors, and meeting changing accreditation requirements.; resulting in increased utilization management, disease management and analytics Coordinated resource allocation to deliver complete solution as defined but client success metrics. • Monitored the release management process for all standard and non-standard product enhancement & break/fix releases,

Wayne, Pennsylvania, United States

Responsible for supporting client relationships, coordinating the execution of all executive level initiatives through data collection, process design, document preparation. • Established priorities and aligned the CG&PO’s 5 SVPs ; ensuring flawless execution of deliverables around monthly board metrics (product roadmap, sales revenue and pipeline), annual priority setting and resource allocation for client directed enhancements. • Coordinated cross-functional teams in support of all company initiatives for CG&PO. Led a project to better capture and report resource hours, resulting in increased employee satisfaction and strategic alignment of work to corporate priorities. Responsible for coordination of SAFe Agile quarterly PI Planning activities. - Led the redesign of the product development life cycle. Implemented a rigorous multi-functional due diligence process. Coordinated the planning, process flow, and collection of required data/analysis for each phase of the product development process.

Greater Philadelphia Area

Supported Managing Director of Institutional Sales (and team) with a range of functions, including driving lead generation; producing pipeline reports; CRM management, as well as coordinated conferences, charitable events, and maintained relationships with professional organizations.

King Of Prussia, Pa

Supported SVP (HR). Served as technical SME within HR department and the executive leadership team. • Managed content development and graphic design for all briefing packages for quarterly review boards, monthly operating committee, employee events, and ad hoc requests from corporate and executive leadership. Considered a trusted partner and resource for data collection and analytics. • Drafted all written communications for department leadership, including HR social media presence, mail, and other correspondence. • Served as business area project lead for all employee-facing events. • Consistently served as proxy for Head of HR in meetings, responding to requests from all levels of executive leadership. • Held a Department of Defense security clearance. Trusted with highly sensitive data and employee information.

Berwyn, Pa

Providing administrative support to the Owner/Managing Partner

Wayne, Pa

Assisted 3 senior executives, including CFO, CIO, and corporate council. - Managed event planning and execution for both internal and external (customer) functions. - Held oversight for global compliance program. - Created and implemented new processes to track and pay IT consultants; improving payment processing and reducing duplicate invoicing. - Developed website for management of company leased luxury suite at Wachovia Center. - Planned and executed annual sales kick-off for 250 employees and invited guests. Awarded "Service Excellence Award". - Served as chair of the internal professional administrative network’s education and philanthropy committees.

Wilmington, Delaware

Responsible for coordinating complex surgical scheduling, staff scheduling, and patient communications. Responsible for the management of operating room utilization for nine surgeons. Assisted in the publication of peer-reviewed articles, and research projects as well as conducting first edits on medical textbooks. Work with clinical staff to address patient care issues and provide health care solutions for patients.

Glen Mills, Pa

Worked with senior level management in the various corporate and operational departments to evaluate the effectiveness of current policies and procedures in response to regulatory requirements as set forth by the FDIC. Responsible for drafting and recommending policy changes to the Change Management Steering Committee. Designed and implemented a data management system in order to streamline the policy and procedure review and retention process to meet all federal statutes and regulations.

Exton, Pa

Managed a revolving case load of between 300-400 life insurance applications. Worked as a liaison between the insurance company underwriters and brokers. Responsible for the complete lifecycle of the application process, including coordination of paramedical requirements, products and rate, and delivery of executed policies.