As a Client Relationship Manager act as the primary point of contact for clients Building relationships: Establishing New and Maintaining Existing relationshipsProactive communication: Communicate with clients proactively. Understanding the Requirements: Identifying client needs, Addressing, Resolving the issues ensuring client satisfaction Driving sales: Developing sales strategies and identifying opportunities for upselling and cross-selling Collaborating: Working with internal teams to deliver on client expectations Training: Training and guiding team members on best practices for client service and relationship management Providing updates: Providing clients with periodical updates on company's technical talents, services, and developmentsFeedback: Capture and act on feedback from clients. Sourcing: o Proficient in sourcing relevant profiles from Job Boards, Job postings,Social Networks & Referralso Manage a team of Offshore recruiters; Collect Daily Status from the teamo Monitor progress and track Critical Recruitment Metrics like Time to Hire, hires per week/month, offer acceptance rate, Hires to Goal• Interviews: Single point of contact for various modes and stages of Interview• Selection/Offer: Offer release and Onboarding formalities; Complete the new hire paperwork as per compliance• Bench Sales Recruitment: Manage a team of bench sales recruiters and ensure bench consultants are placed in projects• Job boards: Proficient is using job boards • Training & Development• Employee Records Management• Timesheets: Ensure timely submission of employee’s Timesheets to the Clients• Exit Formalities: Conduct Exit Interviews and record feedback• HR Policy development & Implementation: SPOC to employees for all HR & related queries • Vendor Management: Create & Manage Master Service Agreement (MSA) with various Clientso Directly work with leading Immigration Law firms & track cases to closure

• Staffing / Sourcing:o ProficientinsourcingrelevantprofilesfromJobBoards,SocialNetworks&Referrals o ManageandprepareJobpostings.o MonitorprogressandtrackCriticalRecruitmentMetricslikeTimetoHire,hiresperweek/month, offer acceptance rate, Hires to Goalo Jobboards:Proficient in using jobboards and assisting ITstrategies on staffingaugmentation.

● New Employee Orientation - Responsible for the induction, onboarding and one point of contact in HR dept. for new entrants ● Identifying and Implementing Best Practices - o Drove several recognized best practices – same day employee ID generation; o Worked closely with Chennai Center Management Team and introduced center specific HR Initiativeso Introduced system of feedback collection from new hires & did analysis of feedback to reduce New hire attritiono Coordinated with Recruitment teams across organizations ● Employee Relations – Drove major HR initiatives, employee engagement and employee communication● Competency mapping● Worked in rare skillsets on Banking/Insurance/Telecom & other domains and placed candidates for our leading clients● Exit interviews● Creation and maintenance of Resume database

• Full Life cycle Recruitment • General HR recruitment activities for various clients like Tennessee State Projects, ACS/Xerox

• Recruitment process – Understanding Requirement, Screening, Shortlisting, scheduling various levels of Interviews, Feedback collection from interview panel, offer release, follow up with candidate until joining process● Facilitated the training requirements of various educational institutions. ● Managed training schedules ● Handled vital soft skill modules like communication improvement; interview etiquettes; personality development ● Clients Handled: Congruent Solutions Private Limited, Cybernet Software System, EDS, Prodapt Solutions, Lister Technologies, GAVS Information Services, Scandent Solutions, L&T InfoTech, J&B Software Limited, HCL Technologies, Melstar Information Technology, N-Logue Communications Private Limited, Microsoft- Hyderabad (thro' Softsmith InfoTech), TeemBrains Technology, Quintegra (Formerly TranSys Technologies), Secova e-Services, Xchanging