As a security analyst I focus on ensuring the security of our clients' IT environments through the following key responsibilities:Key Responsibilities:- Perform L2 security analysis and incident response to protect client systems.- Configure and manage SIEM tools for effective threat detection.- Monitor network traffic to identify and address potential security threats.- Review and respond to EDR (Endpoint Detection and Response) events.

Senior Operations Engineer with a specialized focus on providing 1st and 2nd level support for SMSC (Short Message Service Center) operations running on the OpenVMS platform. Working on system patching, upgrades, troubleshooting and log analysis, creating 3rd party calls (HP), system health checks, customer communication, incident handling, and meeting incident SLAs.

Staff Engineer with a strong background in providing 2nd level support for SMS Center operations running on OpenVMS. Ensuring uninterrupted service, system integrity, and improving support processes. Mentoring 1st level engineers and contributing to the success of the team.

Operations Engineer specializing in providing 1st and 2nd level support for SMS Center operations running on OpenVMS. Ensuring uninterrupted service and a strong background in system administration and configuration, resolving customer issues and maintaining system integrity.Key Responsibilities:SMS Center Support: Provided essential 1st and 2nd level support for SMS Center operations on the OpenVMS platform.System Management: Conducted system administration, configuration, and maintenance tasks to ensure operational efficiency.Upgrade & Patching: Managed system upgrades and OS patching to keep technology current and secure.Troubleshooting and Log Analysis: Diagnosed and resolved customer problems promptly to minimize service interruptions. Investigated logs and utilized TCPDumps to analyze issues and implement effective solutions.Customer Interaction: Communicating with customers to provide support and solutions. On-Call Support: Adapted to a rotating 24-hour on-call scheduleIncident Handling: Managed incident resolution with a strong focus on meeting SLAs to minimize service disruption.

Junior Technical Engineer specializing in IDS (Intrusion Detection System) installation and configuration with expertise in servicing network devices at customer sites, including Cisco and Enterasys equipment.