Janalee Martin Email & Phone Number

In my current role, I lead several teams within my hospital, focusing on departmental and individual development and team member engagement to provide exceptional patient and customer care. I concentrate on creating a positive culture within my teams while tailoring company policies to fit our hospital’s vision.In my previous role, I led the transition of the hospital to new corporate ownership, demonstrating exceptional management skills and the ability to navigate complex organizational changes with confidence and flexibility. I implemented standardized procedures to enhance team performance and consistency by creating a Standard Operating Procedure for the client service department. This resulted in improved efficiency and customer satisfaction.Additionally, my experience in Human Resources, mentoring and leadership, and process improvement, has equipped me with the necessary skills to effectively manage and develop a high-performing team. I have a proven track record of successfully assessing staffing needs and recruiting highly qualified candidates to fill vacant positions.Furthermore, I provided personalized client service when addressing customer inquiries and concerns. I monitored and addressed client feedback on multiple platforms, ensuring their needs were met successfully. I also maintained productivity across all departments by enforcing protocols and policies, resulting in a smooth workflow.Throughout my experience, I have developed strong soft skills such as communication, problem-solving, and interpersonal skills. I am highly adaptable and able to motivate and inspire teams to achieve their goals. My hard skills include proficiency in various HR systems and software, data analysis, and project management.

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  University Of California, Santa Cruz

  Marine Biology