Janani Ravi Email & Phone Number

Washington, Dc, Us

Working directly with the CEO and other C-Suite employees to create new company-wide strategies, oversee interdepartmental development, and make complex decisions relating to budget and company performance. Oversee the operations for customer service, collections and customer management, customer project communications, and operational improvements and reporting for customer service.

Oversaw Customer Development department and directly reporting to CEO.Managed 10 direct reports, including external call center agents, responsible for customer care, collections, and communications.Develop and implement best practices for customer service, billing communications, and collections.Resolved higher-level customer service issues, including formal and escalated complaints. Coordinated all company trainings and SOP’s for customer-facing roles.

Trained and supervised all customer development representatives.Oversaw escalated calls and critical customer issues.Managed new customer service technologies and platforms, including an improved call platform, creating service tickets, and managing improved data collection of customer service issues.

Answered all inbound customer inquiries through phone, email, social media, and LiveChat.Helped prospective customers complete the community solar subscription process. Collaborated with the marketing and billing team to create new customer communications for new projects, updated billing cycles, and for upcoming events.

Oberhausen, North Rhine-Westphalia, Germany

Assisted in sustainability research projects that focused on both natural or engineering sciences and philosophy. Analyzed and reported on the socio-ethical impact of projects involving Responsible Research Innovation (RRI), Value Sensitive Design (VSD), and Circular Economy.Provided annotated bibliographies, wrote ethics reports and analyses, composed qualitative interviews, translated potential publications from German to English, edited English publications

Wuppertal Area, Germany

Conducted research and reports on sustainability concepts for EU projects. Key project topics: sustainable horticulture in Kenya, developing alternative protein sources for European consumers, sustainable waste management in Europe, and teaching sustainable concepts to German school children.

Conducted research for the ELEGANCY project (Horizons2020) under the macroeconomics faculty on the topic of implementing carbon capture and storage technologies and hydrogen fuel cell technologies in Germany.

Hagen Area, Germany

Assisted English teaching staff in Hagen, Germany under the U.S. Fulbright Fellowship program.

Blacksburg, Virginia

Provided targeted writing, reading, and critical thinking assistance for students struggling with advanced English writing.

Richmond, Virginia Area

Helped in soliciting local donors and planning event venue for charity auctions. Organized volunteers and the live/silent auction for the 2014 Brewer's Ball.Logged and organized office and event inventory using MS Excel.

Richmond, Virginia Area

Created a local government contact list for the philanthropy department.Updated client information via MS Access for the food referral department.Analyzed and reported on inconsistencies in feeding site data for the USDA Summer Feeding Program.

Richmond, Virginia Area

Personally styled clients and handled client concerns.Promoted the Ann Taylor brand through organizing upscale in-store events.Handled payments and client information.

Master Of Arts - Ma, Ethics-Economics, Law, Politics (Focus On Climate Ethics And Sustainability), 3.73 (American Grade Equivalent)/ 1.4 (German Grade Equivalent)

Bachelor'S Degree, English Language And Literature/Letters, 3.86, Summa Cum Laude

Activities and Societies: Phi Beta Kappa, Sigma Tau Delta, Golden Key Honors Society, University Honors College, Model United Nations.

Bachelor Of Arts (B.A.), International/Global Studies, 3.86, Summa Cum Laude

Activities and Societies: Phi Beta Kappa, Sigma Tau Delta, Golden Key Honors Society, University Honors College, Model United Nations.