Constituency Assistant (Casework And Outreach)
London West Constituency Office, London, Canada Area
In this role, I directly assisted a Member of Provincial Parliament (MPP) in the following ways:- Responded to telephone, email, and in-person inquiries from constituents regarding all Ontario Ministries, programs, and policies, such as Ontario Disability Support Program (ODSP), Ontario Works (OW), Ontario Student Assistance Program (OSAP), birth certificates, driver's licenses, and healthcare- Liaised with senior government personnel in all Ontario Ministries to advocate for… Show more In this role, I directly assisted a Member of Provincial Parliament (MPP) in the following ways:- Responded to telephone, email, and in-person inquiries from constituents regarding all Ontario Ministries, programs, and policies, such as Ontario Disability Support Program (ODSP), Ontario Works (OW), Ontario Student Assistance Program (OSAP), birth certificates, driver's licenses, and healthcare- Liaised with senior government personnel in all Ontario Ministries to advocate for constituents and resolve local program and policy issues- Streamlined case management processes by developing new intake forms and organizational tools- Maintained detailed casework files using an electronic database- Monitored breaking news and coordinated MPP interviews and responses with local media- Drafted communications material, such as media advisories and social media content for Facebook, Twitter, Instagram, and MailChimp- Maintained strong relationships with a network of community and government stakeholders Show less