• Responsible for facilitating people's work by providing IT support, allowing the users' PCs to be in good condition and properly configured.• Deployed a new business intelligence tool (Phocas) that gives sales reps agility when meeting with customers with functional and dynamic dashboards.• Documents processes as on/off-boarding employees, price database updates, and develops user guides to recurrent activities• Generates various reports to the team within the company by accessing the database and organizing the data using basic SQL skills.• Creates MS Excel macros that automate repetitive and daily tasks into a 1-click automated process.• Keeps the items database prices, descriptions, and discount schedules up-to-date.

• Took the initiative of inputting all hard copies of work orders on the New Views system, which resulted in effective management, reports, and records facilitating the distribution for the maintenance team.• Performed receptionist duties such as receiving/directing co-op residents and visitors with various complaints and requests, recording and distributing messages, responding to inquiries, and maintaining confidential information such as family situations and resident files.• Received monthly rent payments, performed bank electronic transactions, and posted them on the New Views accounting system.• Composed and processed correspondence and reports, such as letters to residents and the board of directors.• Acted as the backup of the General Manager by keeping an organized environment. Recorded meeting minutes with accuracy and collected signatures for post-filing.

Account: IBV - Institute for Business Value• Reduced 30% of the time spent on budget and labour hour analysis by developing a sharp financial control with dashboards for the leadership team• Led monthly basis financial status updates to the leader team by confirming, adjusting, and forecasting spending and verifying revenues• Restructured, improved and documented old and new systems by navigating the company change waves, resulting in soft transitions for users between systems and environments• Recognized as a problem-solver by receiving requests from people around the team with the most diverse questions and concerns

Account: DirecTV• Automated obsolete procedures along with the development team by using Lean methodology, resulting in a time saving of over 15% and a proficient team, allowing them to boost their talents and pursue their desired career• Ensured adherence to processes by organizing files in a clean project control book (file storage), resulting in smooth compliance audits • Improved labour hours report and implemented its validation by developing clever worksheets and analysis processes, avoiding incorrect booking• Enhanced team communication and engagement by organizing events and team meetings

Account: Shell• Achieved promotion and high-performance score in 2014 by prior identifying and correcting a procurement bypass issue, avoiding the exposure of the team• Structured this account from the beginning by establishing all the documentation, processes, and procedures, allowing it to grow from 20 to nearly 200 people in 3 years• Developed on/off-boarding procedures for new members that reduced the “ready to work” time from 15 to 1 business day on onboardings.• Learned a complex financial IT infrastructure passthrough model and developed an agile validation method, resulting in a reduction in yearly reconciliation time from 40 to 8 hours

Account: DOW Chemical• IT support to Windows servers environment by diagnosing and solving issues• Created high-quality tickets for the third support level if I could not resolve them in the first moment• Executed server changes and updates• Kept Windows servers safe, fast, and stable by accommodating files and folders, avoiding hard disks going out of space

• Managed the Novell user’s directory migration.• Information security• Process/Procedure documentation

• Internal Support (to Novell Brazil and Argentina's employees)• Server Administrator: Netware, GroupWise and others• Central Telephony Unit administration -Definity Avaya and VoIP• Windows environment administration and its applications• Accomplishment in new technologies implementation and migration (Brazil and Argentina)• Class Rooms and labs set up.

Account: Sadia (A major Brazilian food producer. Revenue US$ 7.6 Billion in 2008)• IT support for Sadia's users, such as Windows, MS Office tools, printing, network and password issues• Kept users operational and problem-free, especially working under pressure when problems were related to the transportation area since it is a food company and all their deliverables are perishable

Windows and Netware classroom setup