Lead Technical Support Engineer
Current
May 2021 - Present
AeroLeads people directory · profile
Jan Peters Email & Phone Number
Lead Technical Support Engineer at PKWARE
at
PKWARE
1 work email found
@pkware.com
3 phones found area 510
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Lead Technical Support Engineer at PKWARE
Location
Mountain View, California, United States
Who is Jan Peters? Overview
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Quick answer
Jan Peters is listed as Lead Technical Support Engineer at PKWARE at PKWARE, based in Mountain View, California, United States. AeroLeads shows a work email signal at pkware.com, phone signal with area code 510, and a matched LinkedIn profile for Jan Peters.
Jan Peters previously worked as Lead Technical Support Engineer at Pkware and Lead Technical Support Engineer at Dataguise. Jan Peters holds Bs, Busadm Aero Engnrg Minor from San José State University.
Company email context
Email format at PKWARE
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{first}.{last}@pkware.com
86% confidence
AeroLeads found 1 current-domain work email signal for Jan Peters. Compare company email patterns before reaching out.
Profile bio
About Jan Peters
Ten+ years in Pre/Post Sales Engineering, Professional Svcs, Enterprise AppDev, & Systems Integration with exceptional Customer focus.Relevant Skills: 8+ years’ Engineering experience supporting Big Data & LBS AppDev Tools for Technical Customer Base from device level, to SaaS, to Enterprise level apps 6+ years’ Enterprise AppDev & Architecture experience in Agile environment5+ years SysAdmin for Test/Dev Servers & Salesforce.com on Linux/Unix & Wintel platforms.Specialties: PostgreSQL, MySQL, Salesforce.com (SysAdmin), Greenplum Database, Notes/Domino, SQL Server, DgSecure/DgSecureCommand-Line, dicom dmtkt 3.6, deCarta DrillDownServer, VMware vCenter, Oracle Designer, Toad, Tectia, MobaXterm, PuTTY, Wireshark, MS Access, MySQL, Resumix, Informix, VisualStudio, TamperData, FireBug, NetBeans, DDS QueryTester, IronSpeed Designer, TeamStudio, WebSphere, phpMyAdmin, Win XP/2000, WinCE, WinMobile, RHEL4/5, CENTOS, UNIX (HP, Solaris), Mac System X, Sofront Track, deCarta JSAPI, SameTime, QuickPlace 2.x, QMX/IKCM, Customer Svc Request System.
Listed skills include Integration, Agile Methodologies, Linux, Vmware, and 10 others.
Current workplace
Jan Peters's current company
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11 roles
Jan Peters work experience
A career timeline built from the work history available for this profile.
Dec 2013 - Present
Sr. Technical Support Engineer
- Built DialHome (connectEMC), DCA (Linux Cluster), & GreenplumDB (PostgresQL) Support Engineering Practice to improve Pivotal Customer experience.
- Built best practices for managing DialHome implementation on DCA (Data Computing Appliance) and GPDB.
- Provided technical direction for DialHome improvements for both device-end (DCA) & back-end tooling.
Mar 2013 - Dec 2013
Sr. Application Support Engineer
- Technical Support of dicom-based Medical Imaging applications
- Successfully assimilated/support dicom-based imaging apps with no previous experience.
- Reviewed/updated SharePoint technical documentation to sync to current practices
Jul 2012 - Oct 2012
Sr. Customer Support Engineer/Technical Lead
- Systems Admin/L4 Support Engineer, IWE Operations
- Reduced caseload 80% in 90 days & built process to drive case resolution
- Reviewed/updated 30% of wiki technical documentation to sync to current practicesCustomer Support Engineer/Technology Lead, SmartCallHome
- Resolved many difficult L4 cases resulting in largest point release for SCH 3.2 Deploy.
- Identified/resolved Customer issues with documentation resulting in 30% reduction in cases.
- Built process mitigating root certificate issue impacting SCH Customers reducing MTTR from 30 days to 24 hours.Agile Tools Engineer, Rally Implementation Team
Feb 2010 - Apr 2012
Comanager/Tech Consultant
Promatch
Reviewed and repaired LinkedIn ProMatch Alumni (database) Group resotring connectivity between Active ProMatch Members and Alumni while maintaining user privacy. Documented processes, anticipated/mitigated technical issues, provided User training/support and system deployment.
Dec 2008 - Jun 2009
Pre/Post Sales Support Engineer
Decarta
* Qualify Customer application/technology requirements against deCarta Product capabilities.* Provide demos, workshops, & seminars articulating deCarta LBS (Location Based Systems) technologies to prospective/existing customers.* Resolve technical questions/objections & develop workarounds ensuring deCarta products serve Customer needs.* Maintain.
Jun 2007 - Nov 2008
Comanager/Tech Consultant
Promatch
CoManager & LinkedIn ProMatch Group Program Manager. Migrated Alumni database to LinkedIn ProMatch Group providing better connectivity between Active ProMatch Members and Alumni while maintaining user privacy. Documented processes, anticipated/mitigated technical issues, provided User training/support and system deployment.
Oct 2006 - Jun 2007
S/W Engineering Talent Consultant
Lockheed, Zeiss Meditec, Icon, Motorola
S/W Talent Consultant for High-Level, Cleared S/W Engineering Positions in Defense, COTS, BioMedical Devices, and Mobile Handsets/Set-top Box Space.
Oct 2004 - Aug 2006
Sr. Pre-Sales Support Engineer
Pre/Post Sales technical support for a.NET Rapid Application Development (RAD) tool. Built Customer-facing support site with our product to give Customers direct input using workflow to reduce support response time. Provided end-to-end support of Iron Speed Designer for.NET Application Developer Community.
Sep 2003 - Feb 2004
Sr. It Architect
Architected Lucent‘s Software Migration Plan for Avaya spin-off. Defined Domino, QuickPlace, SameTime software metrics reqmts, built & standardized reporting tools. Built version control tools reducing design recovery time. Built dB health monitoring tools tracking 1300+ databases on 37 servers. Reduced 3rd tier Tech Support 30% by authoring Help Desk.
Jan 1997 - Nov 2002
1 education record
Jan Peters education
-
San José State University
FAQ
Frequently asked questions about Jan Peters
Quick answers generated from the profile data available on this page.
What company does Jan Peters work for?
Jan Peters works for PKWARE.
What is Jan Peters's role at PKWARE?
Jan Peters is listed as Lead Technical Support Engineer at PKWARE at PKWARE.
What is Jan Peters's email address?
AeroLeads has found 1 work email signal at @pkware.com for Jan Peters at PKWARE.
What is Jan Peters's phone number?
AeroLeads has found 3 phone signal(s) with area code 510 for Jan Peters at PKWARE.
Where is Jan Peters based?
Jan Peters is based in Mountain View, California, United States while working with PKWARE.
What companies has Jan Peters worked for?
Jan Peters has worked for Pkware, Dataguise, Greenplum, Synarc, and Cisco.
How can I contact Jan Peters?
You can use AeroLeads to view verified contact signals for Jan Peters at PKWARE, including work email, phone, and LinkedIn data when available.
What schools did Jan Peters attend?
Jan Peters holds Bs, Busadm Aero Engnrg Minor from San José State University.
What skills is Jan Peters known for?
Jan Peters is listed with skills including Integration, Agile Methodologies, Linux, Vmware, Mysql, Solaris, Technical Support, and Project Management.
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