Jan Peters

Jan Peters Email and Phone Number

Lead Technical Support Engineer at PKWARE @ PKWARE
Jan Peters's Location
Mountain View, California, United States, United States
Jan Peters's Contact Details

Jan Peters personal email

n/a
About Jan Peters

Ten+ years in Pre/Post Sales Engineering, Professional Svcs, Enterprise AppDev, & Systems Integration with exceptional Customer focus.Relevant Skills: 8+ years’ Engineering experience supporting Big Data & LBS AppDev Tools for Technical Customer Base from device level, to SaaS, to Enterprise level apps 6+ years’ Enterprise AppDev & Architecture experience in Agile environment5+ years SysAdmin for Test/Dev Servers & Salesforce.com on Linux/Unix & Wintel platforms.Specialties: PostgreSQL, MySQL, Salesforce.com (SysAdmin), Greenplum Database, Notes/Domino, SQL Server, DgSecure/DgSecureCommand-Line, dicom dmtkt 3.6, deCarta DrillDownServer, VMware vCenter, Oracle Designer, Toad, Tectia, MobaXterm, PuTTY, Wireshark, MS Access, MySQL, Resumix, Informix, VisualStudio, TamperData, FireBug, NetBeans, DDS QueryTester, IronSpeed Designer, TeamStudio, WebSphere, phpMyAdmin, Win XP/2000, WinCE, WinMobile, RHEL4/5, CENTOS, UNIX (HP, Solaris), Mac System X, Sofront Track, deCarta JSAPI, SameTime, QuickPlace 2.x, QMX/IKCM, Customer Svc Request System.

Jan Peters's Current Company Details
PKWARE

Pkware

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Lead Technical Support Engineer at PKWARE
Jan Peters Work Experience Details
  • Pkware
    Lead Technical Support Engineer
    Pkware May 2021 - Present
    Milwaukee, Wi, Us
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  • Dataguise
    Lead Technical Support Engineer
    Dataguise Dec 2013 - Present
    Fremont, California, Us
    Hadoop/DBMS Data Security Tools
    View
  • Greenplum
    Sr. Technical Support Engineer
    Greenplum Mar 2013 - Dec 2013
    Palo Alto, Ca, Us
    • Built DialHome (connectEMC), DCA (Linux Cluster), & GreenplumDB (PostgresQL) Support Engineering Practice to improve Pivotal Customer experience.• Built best practices for managing DialHome implementation on DCA (Data Computing Appliance) and GPDB.• Provided technical direction for DialHome improvements for both device-end (DCA) & back-end tooling.
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  • Synarc
    Sr. Application Support Engineer
    Synarc Jul 2012 - Oct 2012
    Princeton, New Jersey, Us
    Technical Support of dicom-based Medical Imaging applications• Successfully assimilated/support dicom-based imaging apps with no previous experience.• Reviewed/updated SharePoint technical documentation to sync to current practices
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  • Cisco
    Sr. Customer Support Engineer/Technical Lead
    Cisco Feb 2010 - Apr 2012
    San Jose, Ca, Us
    Systems Admin/L4 Support Engineer, IWE Operations• Reduced caseload 80% in 90 days & built process to drive case resolution• Reviewed/updated 30% of wiki technical documentation to sync to current practicesCustomer Support Engineer/Technology Lead, SmartCallHome• Resolved many difficult L4 cases resulting in largest point release for SCH 3.2 Deploy.• Identified/resolved Customer issues with documentation resulting in 30% reduction in cases.• Built process mitigating root certificate issue impacting SCH Customers reducing MTTR from 30 days to 24 hours.Agile Tools Engineer, Rally Implementation Team • Facilitated Stakeholders’ Team to increase adoption, foster knowledge/tool sharing, & develop cross-team governance of Rally integrations/customizations.• Facilitated Rally enhancement activities, identified requirements, & authored agile user stories resulting in Cisco-centric Rally product enhancements
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  • Promatch
    Comanager/Tech Consultant
    Promatch Dec 2008 - Jun 2009
    Reviewed and repaired LinkedIn ProMatch Alumni (database) Group resotring connectivity between Active ProMatch Members and Alumni while maintaining user privacy. Documented processes, anticipated/mitigated technical issues, provided User training/support and system deployment.
  • Decarta
    Pre/Post Sales Support Engineer
    Decarta Jun 2007 - Nov 2008
    * Qualify Customer application/technology requirements against deCarta Product capabilities.* Provide demos, workshops, & seminars articulating deCarta LBS (Location Based Systems) technologies to prospective/existing customers.* Resolve technical questions/objections & develop workarounds ensuring deCarta products serve Customer needs.* Maintain strong understanding of deCarta LBS product suite to determine appropriate fit for Customer requirements.* Lead RFP teams, & proposal generation for new services/solutions.
  • Promatch
    Comanager/Tech Consultant
    Promatch Oct 2006 - Jun 2007
    CoManager & LinkedIn ProMatch Group Program Manager. Migrated Alumni database to LinkedIn ProMatch Group providing better connectivity between Active ProMatch Members and Alumni while maintaining user privacy. Documented processes, anticipated/mitigated technical issues, provided User training/support and system deployment.
  • Lockheed, Zeiss Meditec, Icon, Motorola
    S/W Engineering Talent Consultant
    Lockheed, Zeiss Meditec, Icon, Motorola Oct 2004 - Aug 2006
    S/W Talent Consultant for High-Level, Cleared S/W Engineering Positions in Defense, COTS, BioMedical Devices, and Mobile Handsets/Set-top Box Space.
  • Iron Speed, Inc.
    Sr. Pre-Sales Support Engineer
    Iron Speed, Inc. Sep 2003 - Feb 2004
    San Jose, Ca, Us
    Pre/Post Sales technical support for a .NET Rapid Application Development (RAD) tool. Built Customer-facing support site with our product to give Customers direct input using workflow to reduce support response time. Provided end-to-end support of Iron Speed Designer for .NET Application Developer Community.
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  • Lucent Technologies
    Sr. It Architect
    Lucent Technologies Jan 1997 - Nov 2002
    Espoo, Southern Finland, Fi
    Architected Lucent‘s Software Migration Plan for Avaya spin-off. Defined Domino, QuickPlace, SameTime software metrics reqmts, built & standardized reporting tools. Built version control tools reducing design recovery time. Built dB health monitoring tools tracking 1300+ databases on 37 servers. Reduced 3rd tier Tech Support 30% by authoring Help Desk scripts. Synthesized dynamic Author permissions solution for multiple-domains. Increased/optimized messaging 50% through workflow design. Developed/deployed LDAP proof-of-concept with php/MySQL back-end on Linux S/390.
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Jan Peters Skills

Integration Agile Methodologies Linux Vmware Mysql Solaris Technical Support Project Management Visual Studio Agile Project Management Access Websphere Centos Windows Mobile

Jan Peters Education Details

  • San José State University
    San José State University
    Busadm Aero Engnrg Minor

Frequently Asked Questions about Jan Peters

What company does Jan Peters work for?

Jan Peters works for Pkware

What is Jan Peters's role at the current company?

Jan Peters's current role is Lead Technical Support Engineer at PKWARE.

What is Jan Peters's email address?

Jan Peters's email address is sy****@****cnc.net

What is Jan Peters's direct phone number?

Jan Peters's direct phone number is +151089*****

What schools did Jan Peters attend?

Jan Peters attended San José State University.

What are some of Jan Peters's interests?

Jan Peters has interest in International Motorcycle Roadracing, Isle Of Man Tt, Volkswagen Veteranentreffen, Track (Velodrome) Bicylcles, Anything With Wheels.

What skills is Jan Peters known for?

Jan Peters has skills like Integration, Agile Methodologies, Linux, Vmware, Mysql, Solaris, Technical Support, Project Management, Visual Studio, Agile Project Management, Access, Websphere.

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