Senior Regulatory Compliance Specialist
CurrentSenior Regulatory Compliance Specialist - 12/2015 to CurrentSolely responsible for all regulatory compliance-related tasks for the WebCE Tax & Accounting (CPA, Tax Preparer, and Enrolled Agent) lines, which includes: monitoring statutory changes in order to ensure that all compliance laws are being followed and that all data is correct and up to date on the company website, in addition to assisting with course submissions, course renewals, and setting up courses and adding them to the online course catalogs as needed.Compliance Specialist - 05/2009 to CurrentMonitor state statutory changes for designated WebCE Insurance and Pre-License states, in order to ensure that all compliance laws are being followed and that all data is correct on the company websites, making any necessary updates. Process WebCE course renewals for designated states. Customer Service Specialist / Supervisor - 12/2004 to 05/2009Handled multifaceted clerical tasks including data entry, filing, spreadsheets, processing credit card refunds and reports to CEO, as well as processing orders for insurance agents who need to renew their insurance license. Communicated effectively with multiple departments concerning student accounts. Responded to customer inquiries via email, answering approximately 80-90 emails and 60 -70 phone calls per day (including escalations). Supervised 7 - 10 employees within my customer service department.
