Having a good leadership skills to manage the IT operations as per the company standards and deliver the excellence

Support more than 350 end users with computer, network systems and peripheral devices.Installing and maintaining computer systems and networks.Resolved customer issues in a clear, courteous and straightforward manner.Setting up computer workstations, including peripheral devices.Checking hardware for functionality, optimizing the performance of hardware and software.Organizing and scheduling upgrades and maintenance so that others can continue working uninterrupted.Responding to client support requests, Contacting clients to find out the nature of the problem.Setting up user accounts and profiles, providing phone, chat, or in-person support.Documenting, tracking, and monitoring the problem to ensure a timely resolution.