Aptus is a fast growing housing finance company and market leader in providing housing finance to middle and low income segment of customers from semi urban and rural areas of India.Worked in the capacity CoE, Head IT Security,Infrastructure,Applications & Program Management for IT Stream. Managed key Digital Transformation Projects (LOS, LMS, CRM,Collections, GL) focused on improving operational efficiency, scalability and customer experience. Key responsibility area includes below:Led multiple programs / verticals and delivery for high impact technology transformation projects.Led change management and service delivery for various applications, responsible for overall customer satisfaction and vendor management. Defined Policies and SOPs for IT Program, rolled out service related processes with an eye for continuous improvement. Ensured high up time and optimal response time for all IT application, continuity of business through efficient application management and BCP strategies / solutions.Led multiple teams catering to technology projects and service delivery, data engineering, database management, DevOps and product engineering. Built and sustained high performing teams which enabled smooth operations and timely delivery with desired quality.Led SteerCo and ITSCs, and Annual reviews for high impact projects and IT BAU Operations.Led IT/IS/NHB Audits, ensured for timely closure of Audit actionable and regulatory guidelines.Aptus is a fast growing housing finance company and market leader in providing housing finance to middle and low income segment of customers from semi urban and rural areas of India.Skills: Risk Management · Key Performance Indicators · Business Transformation · IT Operations Management · Service Delivery · IT Audit · Cross-functional Team Leadership · IT Project & Program Management · Digital Transformation · Change Management · Team Management · Leadership

• 20 Years of experience in Information Technology, Managing IT across the Enterprise with vast experience ranging from Delivery Management, PMO, Resource Planning, Resource Hiring, Strategy Planning, Infrastructure Services, Consulting, Business Analysis, Account Management, Financial Management, and Vendor Management & Negotiation.• Managing 50+ Associates in the current role, serving 60K end user business unit and diverse set of external customer segments.• Role Purpose – To Conceptualize, Design, Develop and Implement technology solutions including workflow applications, Document Management systems, Mobile apps, Mature tools and enablers in Process Automation, Reporting and Knowledge Management frameworks.• Define Design, Develop, Demonstrate and Deliver Technology Transitions part of Customer Service Delivery Platform leveraging emerging technologies like Robotic Automation, Cloud Computing, Virtualization, Enterprise Mobility, Social Media and Analytics.• Create Information Technology Strategy, Roadmap and ensure rollout across the Business Unit• Plan and Manage application migration, Infrastructure and Maintenance• Productize internal applications for customer use• Introduce and drive best practices to ensure application development, optimization and Maintenance• Corporate Technology Board – Evaluate current and Emerging Technology solutions and suggest ways to adapt and implement them.• End to end accountability – New customer engagement, requirement gathering, solution sign off, development and testing, system integration & performance testing, UAT, Launch and Warranty Support.• Worked with customers with high impact and received highest CSAT score.• I have handled complete project plan, schedule, requirements, Resource utilization, projects issues, risk planning, coordinate with all stakeholders• Managed customer escalations and also responsible for customer satisfaction, sustaining & building client relationships

►Managed project through the application of generally accepted project management principles, based in PMI disciplines►Managed project budget, including assistance with the business case, project estimates, and management to the approved spend.►Responsible to develop comprehensive work schedules and to manage project execution to the schedule►Responsible to manage the project scope, including the creation of quality business requirements, functional requirements, and the application of a stringent change control process►Responsible to appropriately resource the project, through collaboration with impacted development managers, business managers, test managers, risk managers, architecture managers, and governance personnel within the Business Management Office

• Defining IT Strategies to IT Majors, helping them deploy solutions products and delivering IT Roadmaps and Blue prints.• Highly experienced in envisioning, scoping, and delivering extremely complex IT solutions for various business verticals.• Passionate about implementing leading edge technology solutions through innovation, leadership, team building and quality deliverables.• Work with customers to align technology to their business opportunities.• Successful Complex Solution Deployments, Business value and customer/Partner Satisfaction. • Providing technical community leadership and acting as a Subject Matter Expertise for Microsoft Core Infrastructure space and for product teams.