Jana Kennedy Email & Phone Number

Rogers, Ar, Us

Responsible for the overall management of the store, such as achieving sales goals, maintaining operational and merchandising standards, and building a strong, customer-focused and motivated team, scheduling, hiring and training employees, managing payroll expenses, and monitoring and ordering inventory.Set and adjust daily schedule for shift personnel to ensure optimal efficiency of store operations while also staying within payroll budgets.Recruit and grow staff ensuring all positions are filled in a timely manner with qualified personnel.Train and evaluate existing staff; identify and resolve any issues in a timely and efficient manner, partnering with HR when necessary.Achieve sales goals.Collaborate with Marketing division of Miss A HQ to identify in-store opportunities to drive and increase sales.Ensure all cash control procedures are properly followed including bank deposits, safe funds, and petty.Monitor and control store expenses and budgets. Continually identify and pursue opportunities to reduce costs where possible.Receiving: ensure all deliveries are properly processed in a timely and efficient manner.Monitor movement of store inventory and follow all receiving policies.Implement and maintain all merchandising standards and ensure the sales floor is clean, organized, accessible, and reflects the correct visual standard at all times.Identify and communicate product concerns in a timely manner.

Oversees the quality and success of Goldfish Swim School daily operations including staffing, payroll, pool operations, cash management, customer service, retail and vending department, private party operations and workplace employee activities.-Directs and controls the daily operations to ensure the school is running according to GSS standard operating procedures.-Assists department managers with fulfillment of the daily tasks.-Manages the school’s staff to ensure high productivity, excellent performance and positive employee satisfaction to ensure satisfaction.-Trains and oversees the aquatics department to provide superior swim instruction to the students.-Schedules staff, manages and processes payroll.-Works with staff on class scheduling, student progress, customer service and employee performance & training.-Directs and oversees the implementation of the Emergency Action Plan and all safety procedures for the facility and trains staff.-Maintains current certifications and stays up-to-date professionally on the aquatics and management fields.-Advances through cross-training in multiple roles and substitutes when necessary.-Acts as a GSS “ambassador” to provide a Golden Experience to our students, families, and team members.

Columbus, Ohio, Us

Supports delivering sales plan through effective execution of store and operational tasks as assigned and delegated by manager.-Responsible for leadership tasks as delegated by the store manager.-Train, coach, reward and motivate associates to improve selling and the customer experience.-Reinforce selling expectations, performance, results and accountability with all associates.-Assist store management in conducting on boarding and continued training of the associate team.-Lead selling efforts to meet selling goals during scheduled shifts.-Display expert knowledge of product, company policies and store strategies.-Set the direction and goals for the day/shift when associates arrive for work.-Build highly satisfied and loyal customer base.-Assist in meeting payroll targets by ensuring appropriate sales floor coverage (manage call-ins / call-offs).-Support replenishment activities that keep the store full and abundant.-Provide leadership or assistance with floor sets, window changes, visual presentation standards, signage placement, etc.-Build a store environment that is sharply focused on consistently delivering exceptional in-store shopping experiences.-Ensure implementation of selling strategies.-Execute visual standards and maintain a safe, inviting store appearance.-Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret /disseminate company directive.-Act as manager on duty, when scheduled, to address customer service, vendor or maintenance issues.-Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities.-Maintain policies and procedures.-Act as manager on duty, when scheduled, to address customer service, vendor or maintenance issues.

Warrendale, Pa, Us

-Support the Store Manager in driving associates to execute their job duties, provide exceptional customer service, and offer positive resolutions to challenges and complaints from customers. -Drive and maximize store sales, control and minimize shrink, and control payroll within budget to achieve store goals. -Execute company directives for merchandise placement, visual displays, and signage as well as maintain company standards for cleanliness and organization within a store. -Ensure compliance with all company policies and procedures, and follow all safety standards to ensure a safe work and shopping environment. -Demonstrate exceptional customer service. -Achieve accuracy in executing markdowns, shipping, receiving, and cash control. -Help recruit, train, develop, and retain qualified associates to ensure staffing needs are consistently met.

-Completes store operational requirements by scheduling and assigning employees; following up on work results.-Maintains store staff by recruiting, selecting, orienting, and training employees.-Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.-Achieves financial objectives by preparing sales goals-Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.-Ensures availability of merchandise and services; maintaining chemical inventories.-Determines additional needed sales promotions; authorizing clearance sales; studying trends.-Markets merchandise by studying advertising, sales promotion, and display plans.-Protects employees and customers by providing a safe and clean store environment.-Maintains the stability and reputation of the store.-Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.-Contributes to team effort by accomplishing related results as needed.

-Maintained office services by organizing office operations and procedures.-Maintained office efficiency by planning and implementing office systems and layouts with owners.-Store merchandising and marketing for new location.-Handled customer accounts.-Placed orders accordingly into various programs.-Inventory control-Receiving

Pittsburgh, Pa, Us

-Motivate team through a compelling vision and direction to encompass American Eagle Outfitter’s Core values.-Communicate clear expectations and hold store team and themselves accountable to achieving brand, performance and behavior standards.-Lead and inspire a customer service culture by recognizing and rewarding team.-Build effective relationships with peer and upper management partners.-Participate in productive management and team meetings.-Proactively seek personal learning and development opportunities.-Recruit, hire, develop and retain top management and sales talent for the store.-Train and develop sales team in all areas of job responsibility.-Consistently assess and provide ongoing performance feedback to all levels of store team.-Recognize performance issues in a timely manner and partner with Store Manager to develop action plans for resolution.-Ensure that all visual directives are executed seamlessly and within scheduled time frame and allotted payroll budget.-Direct and execute strategic, brand appropriate merchandising to maximize sales and presentation standards.-Partner in store’s execution of all merchandise processing and flow to the floor in conjunction with exceptional backroom standards.-Partner with Store Manager in the execution of the store business plan that drive KPI results and maximizes business opportunities.-Achieve predetermined financial budgets to include payroll management.-Drive AE brand loyalty through demonstrating sales leadership, coaching and connecting with the customer experience.-Achieve store shrink goals and maintain all operational standards to secure the assets of the store’s physical location.