Customer Service Senior ExecutiveCMA CGM GBSI PVT LTD, Chennai• Escalation handling of external/internal clients• Allocation of work to Employees based on the operational report• Ensuring KPI are met on time• Maintaining Productivity tracker• Responsible for AMS/ACI & ENS Filing• Responsible for keeping the team updated on the process changes• Responsible for handing all the communications from Agency & Agent• Worked in process enhancement to reduce workload.• Experience in a documentation system(share point/Team site)• Provide training for new team members• Produce labels and other documents for domestic shipments• Transacting of daily shipments• Handling Export Documentation processes for European countries.• Experience in Logistics and supply chain.• Handling all documentation regarding pre & post shipments, like Preparation of Invoice, Packing List, Certificate• Knowledge in MS-Excel/ Word proficiencyProcessing orders, forms, applications, and requests.• Keeping records of customer interactions, transactions, comments and complaints • worked 6 month for enhancing on local application for internal Processing. •And also knowledge in EDI interfacing. • Communicating and coordinating with colleagues as necessary.• Ensure customer satisfaction and provide professional customer support.