GEMCARDS It is a card management system which manages and supports end to end card specific requirements of the organization. Built using high end technologies, offers flexibility, scalability and ease of use. It is designed to cater multi – institution, multi – country, multi – lingual and multi – currency platform• Production Operation support including Deployment, Testing, Monitoring and resolution of incidents.• Resolve Incidents/Tickets within SLA and report to next level for… Show more GEMCARDS It is a card management system which manages and supports end to end card specific requirements of the organization. Built using high end technologies, offers flexibility, scalability and ease of use. It is designed to cater multi – institution, multi – country, multi – lingual and multi – currency platform• Production Operation support including Deployment, Testing, Monitoring and resolution of incidents.• Resolve Incidents/Tickets within SLA and report to next level for resolution.• Take ownership of customer issues reported and see problems through to resolution.• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.• Provide prompt and accurate feedback to customers.• Build and deployment for UAT and production• Manual Testing for application• Providing the solution for application and production issue through service request reported by users. • Keeping track of various end of day scheduled jobs/activities for prevention of issues and smooth working of the system.• Participating release and patch deployment activity Show less

• 2+ years of Programming experience in monitoring ,analyzing and fixing production environment issues.• Attending calls and resolving incoming client calls,chat, and self service tickets based on users issues• Worked in INCIDENT MANAGEMENT as primary support and resolving the tickets with the proper completion.• Ensuring support requests,clarify tickets,Ad-hoc queries support to external applications are allocated within team and tracks its… Show more • 2+ years of Programming experience in monitoring ,analyzing and fixing production environment issues.• Attending calls and resolving incoming client calls,chat, and self service tickets based on users issues• Worked in INCIDENT MANAGEMENT as primary support and resolving the tickets with the proper completion.• Ensuring support requests,clarify tickets,Ad-hoc queries support to external applications are allocated within team and tracks its completion/resolution.• Understand functionalities of change and problem request• Co-ordinate with requires stakeholders(Release management,Change management and configuration management) to support the project.• Work with multi platform batch applications teams to optimize testing capabilities and production deployments• Good experience with basic batch Job troubleshooting and resolve issues• Strong knowledge of support tools like “servicenow,geneos ITRS,weblogic console,DBwebtool,tectia,oracle DB tool,PMF,Autosys”• Working experience in rotational shifts 24/7 production support• Working experience in L1 and L2 production support• Working as production support,attending production calls,troubleshooting the application issues and resolving bugs Show less