Janarthanan V Email and Phone Number
• Result-oriented individual with a consistent record of over 5 years in HR Operations and service delivery. Recruitment- 2 Years, Global Mobility Tax operations – 1 year & Major Incident Manager(ITIL Process– 2 Years) Investigate and diagnose Incidents to restore a failed IT Service as quickly as possible. Handled P1(2 hours SLA),P2(4 Hours SLA) & P3(8 Hours SLA) Major incidents in a banking service account. Managed bridge with client and multiple technical teams during critical incidents. Resolve Incidents within the specified Service Level Agreements/Operational Level Agreements. Document troubleshooting steps and service restoration details Provide specialized investigation and diagnosis of all Incidents. Verify resolution with end-users and resolve assigned Incidents Escalate Major Incidents to the Incident process manager. Escalate Incidents at risk of breaching Service Level Agreement/Operational Level Agreement to the Incident Process Coordinator. Accountable for the overall quality of the process and oversees the management of and compliance with the procedures, data models, policies, and technologies associated with the process. Strong general knowledge of enterprise-style IT Infrastructure environments. Able to work effectively in a high-pressure environment. Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customers at all levels in the organizations. Confidence to work both collaboratively and independently within a fast-paced environment. Managing incident with ServiceNow tool. Good in MS-Excel for reports.
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Process Expert - Service ManagementTata Consultancy Services Jan 2022 - PresentBangalore Urban, Karnataka, IndiaSupport process team in identifying verifying analyzing and implementing process improvement and process re engineering opportunitiesProvide technical and analytical support for process improvement initiativesDevelop process analysis and re engineering to improve efficiency lower costs and improve product qualityTrain and guide resources in process improvement techniquesManage and lead process team to achieve desired resultsAssist in development of new process capabilitiesPerform project management analytics and measure to ensure milestones are met and deliverables achievedCoordinate with various teams to analyze project results and performanceIdentify and manage resources to deliver effective solutionsEnsure that the team works in accordance with the approved company operating policies procedures practices and methodsIdentify the gaps and Coordinate with the teams like fulfilling process and other teams to close the gaps for all incidentAct as the central communication point for all P1 and P2 issuesUnderstand and clearly communicate the business impact of major incidentsWork with the ITSM Process Team to develop and document IT Incident Management policies processes and procedures based on ITIL standard methodologiesManage incident record lifecycle by ensuring that respective Incidents are identified recorded and tracked to resolution in line with agreed resolution and KPIsFlexible to work on multiple processes and provide support during crisis -
Major Incident ManagerHcltech Aug 2021 - Dec 2021Bangalore Urban, Karnataka, India -
Major Incident ManagerIbm Aug 2017 - Jul 2021Bengaluru Area, India -
International Assignments Tax AnalystIbm Jul 2016 - Jul 2017Bengaluru Area, India
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Hr Recruitment ProfessionalIbm Jun 2014 - Jun 2016Bengaluru Area, IndiaJob Role: Recruitment Professional.Job description: End to end recruitment 1) Analyzing the business needs.2) Sourcing profiles according to the needs of the business.3) Scheduling and coordinating the interviews.4) Maintaining the list of candidates to follow up and in process.5) Validating the formalities of pre-interview process.6) Validating the on-boarding documents for selected candidates.7) Releasing the offer letter and following the candidates for on-boarding.
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Hr InternIbm Jan 2014 - May 2014
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Hr Recruitment Professional At IbmIbm India Pvt Ltd Jun 2014 - Jul 2021
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International Assignments Tax AnalystIbm India Private Limited Jul 2016 - Jul 2018Bengaluru Area, India
Janarthanan V Skills
Janarthanan V Education Details
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Sri Krishna College Of Technology And EngineeringFirst -
Sns College Of Engineering And TechnologyFirst
Frequently Asked Questions about Janarthanan V
What company does Janarthanan V work for?
Janarthanan V works for Tata Consultancy Services
What is Janarthanan V's role at the current company?
Janarthanan V's current role is Major Incident Manager - ServiceNow - ITSM, ITIL - Incident , Problem & Change Manager.
What schools did Janarthanan V attend?
Janarthanan V attended Sri Krishna College Of Technology And Engineering, Sns College Of Engineering And Technology.
What skills is Janarthanan V known for?
Janarthanan V has skills like Leadership, Powerpoint, Social Media, Public Speaking, C, Windows, Photoshop, English, Negotiation, Team Management, Team Leadership, Html.
Who are Janarthanan V's colleagues?
Janarthanan V's colleagues are Gagana S V, Abhishek Nair, Jagadeesh Chennuru, Vivek Nagar, Sudipta Dalal, Rohan Tukaram Kekan, Koushik Chakraborty.
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janarthanan v
⚜️Aspiring It Student | Sri Krishna College Of Technology | In Thust To Learn The Tech WorldCoimbatore -
Janarthanan V
Generative Ai | Machine Learning | Deep Learning | Large Language Model (Llm) | Sql | Python | Wed Designer | Video EditorDharmapuri -
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