Sales Coordinator at Aliva UK Ltd

Representation of Glanbia as a focal point of telephone contact for customers, liaise with other internal departments to resolve problems and to provide direct support for Sales Director and the National Account Managers.• First line support for clients, managing daily queries, taking orders and providing updates (internally and externally) • Work internally with manufacturing to align on orders and order statuses • Input and Manage orders on SAP CRM platform• Liaise with transport company on late/difficult deliveries• Ensure accounts do not exceed credit limit/trading terms• Assist in sales forecasting for management functions• Assist the BD and AM sales functions on daily operations • Provide valuable insight to sales teams when customer feedback is received (complaints/service enhancements etc)• Maintain customer relationships via regular bi-weekly meetings• Ensure clients are briefed on lead times/deliveries/payment terms etc.

A targeted Sales Specialist in the Customer Service Sales Department selling new and renewal motorcycle insurance policies. A notable over achiever, regularly charted in the top 10% of target achievers.• Inbound and outbound phone sales experience in thriving call centre environment• Extremely successful in cross-selling of security devices/travel insurance and also private/classic car insurance• Vast training received all related to insurance/customer care

• Encouraged existing customers to book vehicles for regular service work, by phone, in advance of the due date• Recovered business that was apparently lost, often negotiating improved terms for the customer as a means of retaining their custom• Recorded details of customer enquiries and complaints, investigate matters raised with the appropriate personnel, such as the service manager or sales manager, before reporting back to the customer

• Enabled the club to increase memberships from 1,400 to 1,800, promoting the benefits of the club by taking interested parties on tours of the facilities, offering free trial memberships and adopting a friendly professional manner.• Manage reception and 6 staff, including crèche facility • Recovered the goodwill of existing members who had been oversold the benefits by an over-enthusiastic third party promotions team