Jana Trofimchuck Email & Phone Number

I am an accomplished leader with a passion for customer support and service, operational excellence, and cross-functional team collaboration. With 15+ years of success leading customer operations and engineering services, I thrive on inspiring, motivating, and empowering individuals and teams to exceed their potential and generate high quality, on-time deliverables and services.While balancing priorities across multiple projects/programs and managing engineers, I have made significant contributions spanning system and network engineering, customer support, customer account management, system deployment, contract management, First Office Application (FOA), and New Product Introduction (NPI). I have managed best-in-class global teams and nurtured strong, collaborative relationships with all levels of Engineering Development, Test (Quality Assurance), Product Management, and Sales, as well as international and domestic customers. I am a detail-oriented professional who can prioritize multiple projects with shifting priorities, balance customer needs with internal goals, and adapt to ambiguous landscapes. My technical leadership extends to problem-solving and I habitually utilize brainstorming sessions with cross-functional teams to encourage outside-the-box thinking. I enjoy challenging the status quo and pride myself on being the internal voice of the customer.Areas of Expertise:Customer Relationships | Issues Management | Operational Excellence | Contract Negotiations | SLA (Service Level Agreements) | Scope of Work (SOW) Proposals | Quality Assurance | System Integration | Product/System Implementation | Software Deployment | SaaS | AWS | Telecommunications | Payment Processing | B2B | Project Management | Program Management | Performance Management | Cross-Functional Leadership | Mentoring and Coaching

Listed skills include Global Services, Telecommunications, Communication, Services, and 3 others.