Janavi Shah Email and Phone Number

• Managing a team of 9 employees, ensuring that projects were completed on time and within budget.• Completing Day to Day Settlements from Various Accounts.• Completed End to End with New Projects from Operations Point of View - UPI• Preparing Monthly Main Reports in order to send to all Brands such as Samsung , VIVO , Xiomi , HP Etc , And all Banks such as SBI , HDFC , ICICI etc.• VPA in Line up with HDFC Bank for existing Merchants for UPI• KYC Verfication of All Merchants and complete Merchant On-boarding.• Reconciliations of Brands and Banks• Developed and monitored key performance indicators for operations, leading to improved efficiency and cost savings• Ensured that all employees received the proper training and resources to perform their jobs effectively.

• Monitor and analyze Corporate Employees data and produce financial reports or statements Provide recommendations• Improve systems and procedures and initiate corrective actions• Assign projects and direct staff to ensure Transparency in Corporate• Make the respective Corporate on Fatakpay Dashboard and accordingly Credit Line will be provided to the Corporate Employees ( B-B & B-C)• Corporate Dashboard is been made by Market Analysis like Cibil , Write -Offs , Underwriting Etc. Making Monthly Statement (Invoices)• Manage and develop a portfolio of corporate customers with an aim to deepened and broaden relationships with our clients• Daily & Monthly Reconciliations for Individual Corporates and Escrow Accounts• Conduct regular review and take proactive measures to ensure credit quality Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.• Advance communication among unit staff and organization leadership, reducing miscommunications and missed deadlines. Increased profit by streamlining operations.• Directed initiatives to improve work environment, company culture or overall business strategy• Introduced new methods, practices and systems to reduce turnaround time

Company – EduBridge Learning Pvt Ltd.Designation – Operations Manager (Team of 4)Duration – 24th May 2021 – Present• Expertise on SOP and making PBF (Project Brief Form).• Managing multiple projects of clients such as JPMorgan, Cap Gemini etc. & handling their documentation from start to end with regards to collaboration with EduBridge.• Daily activity review with Placement Team, Training Team & Service Team.• Support to the Centre Team in understanding the activities that they perform daily.• Support the Centre Teams & Online Teams in understanding the SOPs and ensuring that Centre teams are adhering the SOP completely (until the Internal Audit team is in place)• Weekly reviews with BU Head (Business Head), TM (Training Manager) , RPM (Relationship Placement Manager ) , to resolve any issues identified.• Updating Enrolment Data, Training Completed Data, and Placement Data on daily basis.• Ensure accurate placement documentation.• Detailed study and analysis of new systems in the organization such as Freshchat, Freshdesk , Ameyo , and arranging training sessions too

Company – JP Morgan ChaseDesignation –Operational Analyst (Senior Team Member) of - Custody Middle OfficeDuration - August 2015 – May 2019.• Indexing and authenticating faxes in cash trade foreign exchange payments like MT202, MT103, ATR, IAT, custody and clearance.• Cancellation and recall of funds field• Verifying fraud alert payments and compliance stuck payments• Working in main applications such as Global directive tracking (GDT), performing signature verification of faxes through Lotus notes, cosmic and share-point.• Taking actions adhering to TAT and currencies cut-off• Taking hourly reconciliations of faxes• Working on projects such as fax elimation, reduction of Volumes, Client focused.• Running reports and hourly monitoring of MT599 to fax lines• Familiar with swift payment & processing of internal transfers• Completing BOD & EOD reports