• Prepare and disseminate educational resources for various audiences and literacy levels, including oral presentations, fact sheets, newsletters, webinars, web content, and publications for lay audiences.• Educated and promoted the At-Home COVID testing program effectively to participating organizations, including schools, resulting in increased program participation.• Established and maintained strong relationships with stakeholders, contributing to program success and sustainability.• Successfully supported similar work related to testing and therapeutics for community programs for other emerging infectious diseases, contributing to program diversification and growth.• Stayed updated on CDPH guidelines related to COVID-19, ensuring program compliance and alignment with the latest health regulations.• Contributed to the development of distribution strategies based on test expiration dates and stock levels, resulting in cost-effective and efficient distribution.• Actively engaged with Federal and State partners regarding at-home testing, fostering productive collaborations that benefited the program.• Coordinated and facilitated the ordering process by meticulously approving and verifying test orders, resulting in a significant reduction in order errors and enhanced efficiency.

• Orchestrated the seamless execution of 4 testing programs through continuous project support for the CDPH Testing Task Force School Testing initiative, employing effective project management methodologies.• Ensured the availability of PCR and Rapid Antigen testing resources statewide in California, contributing to the successful implementation of testing initiatives.• Demonstrated exceptional professionalism in engaging with critical stakeholders, effectively managing expectations, contributing to the development of comprehensive scope of work agreements, project documentation, order approvals, and reporting processes.• Collected and meticulously analyzed quantitative and qualitative data derived from testing results, orders, surveys, and meetings, identifying actionable solutions to enhance program productivity.• Evaluated and meticulously reviewed Microsoft Dynamics 365 for program application approvals, conducted data analysis, and maintained up-to-date records, overseeing updates for over 3,000 records.• Assumed responsibility for the thorough review of numerous vendor invoices, ensuring strict adherence to contractual agreements, and actively participated in the approval process for more than 30 invoices within the established fiscal timeline.• Played a pivotal role in the development, implementation, and management of a comprehensive End-to-End COVID-19 testing program, effectively overseeing 8 vendors and coordinating 1,039 staff members in the delivery of critical COVID-19 testing resources.• Diligently monitored and managed team-wide functional inboxes, offering valuable assistance and guidance to over 500 inquirers.• Spearheaded daily, weekly, and monthly meetings for the California K-12 Schools Testing Program, adeptly presenting essential information to a virtual audience comprising over 300 attendees.

• Revamped review protocols to streamline the tracking of relevant content updates, resulting in the meticulous maintenance of 1,800+ COVID-19 responses over a 6-month period.• Spearheaded the coaching of 3,600 agents, elevating company quality standards through rigorous quality monitoring and assurance processes applied to CDC-INFO calls and emails.• Leveraged Power BI for weekly COVID-19 data analysis, enabling the identification of critical trends in inquiries. Played a pivotal role in enhancing agent productivity by an impressive 30% by contributing to the development of essential resources.• Scrutinized content and training materials to ensure the creation of highly user-friendly communication products. Generated more than 50 plain language communication resources, including prepared responses, web pages, fact sheets, press releases, PowerPoint presentations, Q&A documents, and info-graphics.• Conducted in-depth interviews with 12 stakeholders to meticulously analyze and track positive and negative outcomes. Led the completion of a comprehensive lesson learned project, presenting valuable insights to stakeholders for informed decision-making in future pandemic responses.

• Contracted with Salem Solutions to conduct work for CDC-Info through Maximus, ensuring seamless support for critical health-related inquiries.• Demonstrated proficiency in analyzing clinical inquiries, effectively transitioning them into comprehensible health-related responses for a diverse audience comprising consumers, educators, medical/health professionals, as well as State and local health departments.• Leveraged extensive subject matter expertise to provide valuable insights on various CDC topics, including COVID-19 and HIV/AIDS, thereby assisting over 300 clinicians in delivering optimal care to their patient populations.• Consistently achieved a quality assurance score exceeding 90%, highlighting an unwavering commitment to delivering high-quality work in alignment with established standards.• Simultaneously provided guidance and direction while efficiently managing workloads, successfully addressing and resolving emerging team issues among a group of 150 agents, ensuring a harmonious and productive work environment.

• Conducted in-depth interviews and provided expert counseling to patients and partners, capturing personal and medical histories, contacts, and crafting effective treatment and risk reduction plans. Resolved a substantial caseload of over 100 patient cases, ensuring optimal outcomes.• Played a pivotal role in the sexually-transmitted disease clinic, actively participating in various tasks, including blood drawing, sample and culture preparation, and test result analysis. Successfully completed an impressive 300+ sample collections.• Utilized advanced case management techniques to meticulously document confidential counseling sessions and maintain comprehensive records of each investigated case, including prognosis and treatment updates. Skillfully managed and updated a database of over 1,000 records in PRISM software.• Compiled and presented a detailed monthly report of case activities to the supervisor, contributing to effective caseload monitoring. Implemented a systematic tracking system for both active and inactive cases spanning across 6 counties, facilitating in-depth trend analysis and targeted education efforts.• Coordinated multifaceted outreach initiatives at the local, regional, and statewide levels, orchestrating testing and educational events within schools and various organizational settings. Effectively provided critical resources to more than 4,000 high-risk individuals, significantly contributing to public health initiatives.

• Empower elementary students through Project Lead the Way's STEAM curriculum as a certified educator, while providing support to fellow teachers to ensure successful implementation.• Fostered student success by creating engaging and innovative STEAM projects that resulted in increased science and math testing scores.• Co-founded a mentoring program for female students, resulting in a 20% increase in grades and improved leadership skills for 35 students.• Lead professional development for colleagues on effective STEAM lesson implementation via Project Lead the Way.• Expertly manage classroom budget using TITLE I funding to ensure the successful implementation of the elementary STEAM program while staying under budget.• Organized a highly successful 2nd Annual STEAM fair, resulting in 55% of associated school students competing at the regional science fair.• Accurately maintain and report all data for the elementary level PLTW program.