Assist Store Managers with inside wine sales and wine tastings, tasting room staff/servers and occasional event personal, inventory control, general day-to-day management of the tasting room and sales floor including staff, opening and closing procedures, computer POS system, facility database, and inputting of data information. Customer Service and public relations responsibilities related to tasting room hospitality and support.

Must be able to put in long hours, be liked & respected by all your co-workers, increase sales in Tasting Room, make EVERY customer happy and complete these tasks only to be chastised due to the owner's terrible business sense. Unfortunately, the owner is not appreciative of a good work ethic and only interested in the dollar sign.

Support the MetLife eForms website used by all MetLife employees.• Manage the SharePoint Forms Repository of over 5,000 product applications and forms for all lines of business. This provides the most current, correct version of all forms.• Manage and support Offshore Electronic team for all issues regarding posting of Electronic forms to ensure support quality at or exceeding 98%.• Manage multiple shared forms mailboxes to make sure that all requests are handled timely and efficiently.• Lead form redesign, modernization and elimination projects to drive identified financial customer benefits and improve customer facing correspondence. • Update documentation and training guides for SharePoint and eForms to support various enhancements.• Create Standard Operating Procedures related to electronic work effort that improve operational effectiveness to function in the best possible manner with the least waste of time and effort.• Develop and maintain monthly metrics reporting for management to use to determine if operational goals are being met.• Establish and implement Quality Control procedures for Electronic forms tracking to ensure that Electronic work exceeds 98% on-time performance and accuracy.• Code all metadata form updates for SharePoint Forms Repository to ensure accurate versions appear in a timely manner.• Train users on eForms resulting in a high level of user confidence and increased efficiency.• Assist IT technical staff in form releases and enhancements to ensure timely and accurate deployment.• Assist users to enable quick resolution of problems with SharePoint and eForms.

Forms Systems Analyst Supported the web based Annuity Order Entry System implemented by third party vendors Aplifi and Ebix. • Managed the forms library of over 1,000 product applications and forms for all Individual and Group Annuity product applications and forms using ACORD standard. • Coded and tested complex form field tagging for all new product release form changes using Adobe Acrobat 9 Professional and Infix PDF Editor.• Worked directly with business partners and compliance officers to implement changes under critical legal and regulatory deadlines.• First point of contact for all production support issues on forms. • Created Training Manuals on form tagging and Order Entry functionality.• Trained users and gave application demonstrations accelerating the new user training process.• Verified and uploaded Policy Profile for Annuity (PPfAs) to multiple environments.• Enabled quick resolution of problems by being first point of contact for all production support issues on forms.Quality Assurance SpecialistProvided QA support for various client-server and web based applications.• Analyzed Business Requirements and stepped through existing system functionality to document test cases.• Successfully executed test cases and documented defects during System Interface Testing.• Presented defect status in weekly project meetings and business team meetings.• Assisted business team members during User Acceptance Testing (UAT).

Supported multiple insurance applications implemented by Insurance Services Office used by the Property/Casualty Insurance industry.• Tested Loss Costs, Document Management (DOCMAN), First, EDC and ISOLink software resulting in successful, on time implementation. • Interfaced with system owner and programmers to determine system requirements and test guidelines to meet deadlines and stay in budget. • Provided training and demonstrations to user departments for DOCMAN enabling users to be self sufficient on the application. • Documented system requirements for DOCMAN enhancements resulting in successful sign-off.• Developed standardized test plans for Loss Costs and DOCMAN minimizing testing time.• Created DOCMAN tutorial documentation accelerating the new user training process

Provided Project leadership for a major insurance automation effort.• Developed business plan, project guidelines and test plans for DocuMerge implementation which reduced overall processing time.• Successfully implemented conversion of Auto and Homeowners products from manual environment to automated DocuMerge environment, significantly increasing office efficiency.• Designed, managed and maintained all electronic forms on a personal computer using form composition software.