Jan Pedersen Email & Phone Number

Bucharest, Romania

Bucharest, Romania

Bucharest, Romania

As a skilled Customer Success Account Manager, my ultimate goal is to ensure that my clients thrive by leveraging the power of Microsoft cloud technologies. With a laser-focused approach, I prioritize the successful adoption and productive use of these technologies, allowing my clients to stay ahead of the curve and achieve their business goals.In my role, I act as the primary customer-facing point of contact, responsible for managing and orchestrating support delivery activities within a set of accounts. I'm dedicated to being the voice of customer solution health and success to customer leaders and the Account Team. By bringing in the right technical resources at the right time, I achieve our customer health, modernization, and transformation outcomes.I'm accountable for fulfilling support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes. Together with my customer and the Account Team, I orchestrate the overall customer support experience by prioritizing and planning customer engagements and programs across Cloud and on-premises workloads. I define outcomes to improve the prioritized workloads' health, performance, and business capabilities to drive customer value realization.To ensure a seamless customer experience, I hand off day-to-day reactive support management and Support sales to designated specialists. This allows me to focus on supporting my customers in achieving their goals while still ensuring successful renewals.

Bucharest, Romania

As a skilled Oracle HCM Fusion expert, I take great pride in my ability to prepare technical demonstrations that showcase the system's capabilities, while also addressing each client's unique needs. I understand that no two clients are alike, and my approach to setting up relevant parts of the system is tailored to each client's specific requirements.I also excel at answering RFIs and RFPs, which can be a daunting task for many. With up to 1,000 technical questions about how the system works and integrates with other systems, it's essential to have someone on your team who can expertly address each question with accuracy and confidence.As an expert in Oracle HCM Fusion, I have a deep understanding of the system's intricate workings and can confidently address any technical question that comes my way. I understand that my responses are a crucial factor in the decision-making process, and I strive to provide clear, concise answers that showcase the system's capabilities and how it can benefit potential clients.

Bucharest, Romania

As a highly skilled professional in project management and quality assurance, I led an initiative to streamline operations for a multinational company by aligning with 20 local teams to define global guidelines for the team.Through my expert guidance, I helped to set up a comprehensive quality assurance process and trained a team of two to handle all quality control tasks, ensuring consistency and accuracy across all teams. I monitored their work closely, providing regular feedback and coaching to maintain the highest standards of excellence.To ensure continued alignment and cooperation, I facilitated weekly and monthly calls with internal stakeholders, fostering an environment of open communication and collaboration. Through these efforts, we were able to optimize operations, increase efficiency, and drive success.In addition to my QA responsibilities, I played an integral role in training new team members and participating in a project to onboard a new account within the insurance industry for a large Nordic provider across Denmark and Sweden.As a strategic thinker and effective communicator, I am passionate about driving growth and success for organizations through innovative solutions and collaborative teamwork. I look forward to continuing to leverage my skills and expertise to help organizations thrive in today's dynamic business landscape.

Billund

Ad-hoc tasks based on the need of the team.Notable mentions includes a project where I scripted an update push to 150+ handheld scanner devices in a very limited proprietary scripting language.

Aarhus, Middle Jutland, Denmark

All tasks required for the daily operations of a small store. Importantly this included the daily accountancy report which was carried over from Sundvejs Tips & Spil. This report had initially been done by hand on paper and was prone to error.I updated this system to be Excel based and powered by macros and automatic calculations including several checks and cloud upload. The system is still in use today by the owner (with whom I still provide occasional updates to when their situation changes)

Malta

Inbound support and sales for online betting. Also included proactive engagement with end users to sell/upsell bonuses for making deposits.Weekly and Monthly reporting for the department as well as automating this report.

Greenock, Scotland

Technical support for large Xerox printer systems where knowledge of many model types and details were important to handle large call volumes.

Horsens, Middle Jutland, Denmark

All tasks required for the daily operations of a small store. Importantly this included the daily accountancy report. This report had initially been done by hand on paper and was prone to error. I updated this system to be Excel based and powered by macros and automatic calculations including several checks and cloud upload. The system is still in use today by the owner (with whom I still provide occasional updates to when their situation changes)

Horsens, Denmark

Htx, Math And Economics

Bachelor'S Degree, Computer Science