Jan Bubeníček Email & Phone Number

Prague, Czechia

Prague, Czechia

Setup of ITSM Framework based on ITIL4 practices-Practice templates and guidance towards peers-ITSM Roles and responsibilities definitionITSM Data quality-Configuration management database update housekeeping activity across the whole entity - collaboration with Business support and IT Technical management lines to fix missing data for IT Operation model.

Prague, Czechia

Service contracts and SLA management.Supplier management - Purchase ordering of service support and its quality assurance including monthly reviews.Application management - Deployment of business application releases including hot fixes.Functional collaboration of technical resources across the headquarters and subsidiaries.Test and production environment.

Hlavní Město Praha, Česká Republika

Redesigned the release process and flow for EU Managed Service Center teams.Cross-functional collaboration with Account Delivery, Service Management and Technical Management stream.Release scope analyses of Enterprise network devices, physical and virtual infrastructure components.Main focus - Cisco IOS recommended versions and EoLAdditional - Riverbed.

Hlavní Město Praha, Česká Republika

Responsibility for Production releases and deployments of XBID solutionDelivery of hotfixes through the Software Development LifecycleVerification of release artifacts, cross checking GitHub xml filesCustomer proximity role and coordination of customer demandsFunctional management of internal technical Scrum teams within the processScope - EU Power.

Hlavní Město Praha, Česká Republika

Customer facing role regarding IT Demand managementOverall supervision for given customers IT environment - Availability, Capacity, Business Continuity.Patching through technical service lines to achieve desirable service levels.Drive systems vulnerability scanning, coordination of required fixes.Server and hardware ordering (VMware, Cisco)Run problem.

Hlavní Město Praha, Česká Republika

Managing Service Delivery team and Regional Service Desk in IT Hub Prague (5 team members, 8x5)Delivery Assurance of Request Fulfillment, Incident, Problem and Change managementResponsibility for Acceptance and Production release deployment of main solutions (Solvency II) from the Service catalogueCritical maintenance windows coordinationDraft for CMDB and.

Hlavní Město Praha, Česká Republika

International IT Hub Prague Focal point for Service catalogue based demandsIncident and Change managerFunctional management of IT Service Desk teamRelease deployment coordinator for Acceptance and Production environments (Solvency II)IT Hub Prague reporting setupPlatforms - Peoplesoft, ETL, Windows, Red Hat Linux, Oracle DBScope – NN Insurance in the.

Brno, Česká Republika

Leading a team of 13 Service Desk and Monitoring Center operators (24x7)Critical incidents coordination and serving as Manager on Duty for IT OperationsSLA supervision, RCA preparation, regular reportingShift and education plan compilationNewcomers on-boardingPlatforms - Homer, Nagios, F5, Oracle DB, Scope - IT monitoring and customer support for AirBank.

Okres Brno-město, Česká Republika

Leading a team of 12 mainframe 2nd level administratorsProject coordination - workload transfers, evaluation of resourcesAssuring compliance documentation including Statement of Work and Service Level TargetsEducation planning and organizing business tripsScope – banks, automotive industry and public administration in Italy, France, Germany, Denmark

Okres Brno-město, Česká Republika

Leading a team of 45 operators (24x7) Daily service supervision, newcomers training, education and service coverage planning Client scope – banks and automotive industry in Italy Merge of two operation teams into one command center (standardization of processes, documentation and monitoring tools)

Okres Brno-město, Česká Republika

Leading a group of 6 operators (24x7) Event and incident management supervision Back office level technical troubleshooting since 12/2007 Evaluation reports for department manager, service coverage planning, newcomers training Shift workload model – efficient monitoring tools usage and workload distribution Client scope – banks and automotive industry in.