Jan Capps Email & Phone Number

San Francisco, California, Us

Keywords: Engineering Executive, Servant Leader

Austin, Texas, Us

VP of Engineering (11/2021 - 12/2022) / Director of Engineering (12/2018 - 11/2021)Led the engineering organization for a Series A startup, creating products that power machine learning initiatives for Fortune 500 companies and AI startups through high-accuracy data labeling. • Spearheaded a team to deliver SaaS-based data annotation tools, expanding capabilities to include Video, Image, NLP, Object Tracking and Semantic Segmentation, contributing to growth of 400% in sales and 290% in revenue.Recruited leadership, engineering, devops, and QA talent in the US and Malaysia. • Established key processes for the organization, including issue triage, incident management, interviewing, and employee review and promotion. • Drove efforts to improve product quality, usability, scalability, availability, performance and operating costs contributing to a 250% increase in margin and 626% increase in gross profits. • Directed security and compliance initiatives to obtain SOC 2 Type I, SOC 2 Type II and GDPR certification. Authored security policies. Responded to customer security questionnaires. • Approved deals to identify missing features or unclear requirements, reducing rushed feature additions by 90%. • Hired a cost-effective ($1000) UX testing team from Fiverr for a new data annotation product, enabling pre-release resolution of key usability issues.

Directed the engineering team for a Series I startup developing chat products to enable the top retailers in the world to provide real-time product expertise to their customers. • Staffed the engineering team in the initial three months at Welcome and helped position the company for a successful acquisition by Salsify. • Fostered a positive, engaged culture culminating in a high-performing team with low turnover. • Guided team to deliver a Tableau-based SaaS analytics platform, boosting sales, reducing report creation efforts by 75%, and cutting Client Success support time in half. • Drove scalability and availability enhancements for the Welcome Chat Platform, resulting in a 10x improvement in product scalability and reducing service downtime caused by data pipeline failures from days to minutes.

Milwaukee, Wisconsin, Us

Served as Manager and Scrum Master for four software development teams, leading the eStatements and Billing financial services products. Trained 60 employees in scrum. • Coached a team struggling to commit to release dates to deliver three consecutive quarterly releases on time. • Delivered software releases for three products while addressing a high volume of critical customer issues.

San Jose, California, Us

Transformed a struggling engineering team into a high-performing agile team that released high-quality products on-time and within budget. • Lowered release cycle time from 12 months to 3 by streamlining release processes, increasing test automation, and eliminating incremental updates. • Championed 2-day science fairs to spur innovation, giving team members the freedom to pursue any project. The quarterly initiative led to new product features, patents, and bug fixes. • Triaged customer escalations and support queue to address critical issues in the product for customers while minimizing the impact on the development team.

QA Lead and Scrum Master for Data Manager and Capacity Command Center products. • Implemented operational improvements to the build, installer, packaging, development and testing environments, making the team more efficient and improving product quality. • Increased team velocity and reduced user errors by automating UI tests in Selenium. Test automation and lab improvements cut time to run regression tests from five days to one.

San Jose, Ca, Us

Led team to deliver a VoIP app server & apps and a phone proxy appliance. Trained teams on Scrum. • Supervised 5 teams for two major concurrent releases. Teams included software developers, QA, IT and Customer Support. • Established a streamlined, repeatable release process for easy team delegation.

San Jose, Ca, Us

• Coded user management and logging features of Management API in Java.• Developed SOAP and XML-RPC web services in PHP and python for a customer POC.

• Quality Assurance Engineer of VoIP products.

• Designed and wrote a multi-threaded C++ application for TPC-H benchmark testing. Application used to prove Hardware DB performance enabling Calpont to secure funding.

Us

Espoo, Southern Finland, Fi