• Responsible for the operations and development of the internal authentication component (Identity)• 100% success rate on Service Level Objective targets• Drove adoption of hierarchical goal-driven development practices• Initiated improvements to incident handling in collaboration with department leadership• Applied tailored Scrum and Kanban based delivery frameworks appropriate to the product context

• Managed operations and development of Into the Dead 2• Drove over $2.5M revenue per annum• Developed product roadmaps in collaboration with C-level executives, market research and analytics• Coached and mentored Agile principles and practices at the team level to create high performing teams• Contributor/Facilitator to multiple change management initiatives

• Established production structures and frameworks• Led conceptualization on the blockchain game dev product suite• Co-designed an interactive prototype of the Alto Forge, an ERC721 standard virtual asset creator

• Launched 7 titles on Google Play and the Apple App Store• Championed cultural adoption of foundational Agile principles, values and philosophy.• Implemented tailored SCRUM-based production processes• Managed remote collaboration tools appropriate to start-up needs. (JIRA, Slack, Trello)• Managed resource allocation and staffing as we scaled from 10 to 40 employees• Collaborated with partner Business Unit Heads to determine outsource project needs and requirements• Provided professional development and career mentorship to all employees• Mentored two junior project managers through PMI-ACP certification

• Helped with game design and provided UX feedback• Improved the Slots program delivery time by 20%.

• Established rapport with client stakeholders to provide confidence and understanding of the network optimization suite benefits and opportunities• Evaluated client requirements and produced proof of concept project documents• Worked closely with client senior management, internal engineers, and support for smooth execution of the projects• Successfully completed projects for Viettel (Vietnam) and DTAC (Thailand)

• Led the development of a Facebook page video gallery widget

• Successfully completed over 30 VAS projects across 13 telco operators globally• Managed strategic relationships with APAC accounts and helped create mobile messaging suite business cases• Developed service delivery plans in coordination with senior level client and internal stakeholders• Coordinated and closed white-label solution branding projects • Coordinated service restoration and post-mortem investigation on service interruptions • Exhibited exceptional work ethic and flexibility resulting in independent contract engagements with SEVEN regional headquarters in Singapore, Helsinki, and San Francisco.

• Managed the Microsoft Hosted Exchange relationship with PLDT• Launched the SEVEN Mobile Solution program with SMART

Provided tier-2 operational support to North American Telecommunications Carriers.Served as the designation Severity 1 coordinator responsible for working team coordination, customer management and swift resolution in the event of a major system outage.