Work closely with Information Technology (IT) teams, determine business requirements, priorities, feasibility assessments, use cases, user acceptance testing (UAT) plans; define key performance indicators (KPIs); develop, design, and document workflows,dashboards, alerts, reports, user guides, and other BI-related information/data.

Business Intelligence, DBA, VB, SSAS, SSIS, DAX, R, Data Integration, Data Analysis, Reporting Analysis, Domain DNS, Domain Management

Partner with teams from beginning to end of data projects through understanding of the teams context and goals by finding and collecting the data needed to achieve business needs via dynamic dashboards, charts and tables for conveying data stories based on Service Level Agreement (SLA), laws, rules, security policies, privacy, and data confidentiality management.Collaborate with IT and end users to create, validate and maintain reports, scorecards and dashboards based on researched and applied statistical and business analysis, developed processes and methodologies based on developed requirements, business processes diagrams, derived technical solutions and reports.Dimensional and relational data database design, analysis, design review, troubleshooting implementation and integration for applications. Analyze data, develop and execute queries and reports, and proficiently manipulate data.Excellent working skill and knowledge of Business Intelligence (BI) software applications (SQL, Visual Basic, MS Access, MS Excel, Tableau, PowerBI, etc.) and relational database design. Certified OnBase System Administrator.

Transformed manual paper reporting for Call Center management to paperless automated reporting process translating to cost and time savings by reducing errors, improving efficiency and organization. Executive and management level table and dashboard formatted reports for human resources, call center, marketing, and operations related to attendance, call volumes, employee metrics, predictive analysis, franchise operations, product performance, service performance, vehicle operator performance and metrics through SSIS, SSRS, SSAS, SQL, Power BI, MS Excel, and MS Access

Create predictive analysis, performance reports and databases in Excel and enterprise class databases; Analyze business practices and create VBA applications to improve efficiency and reduce administrative costs associated with human resource tracking, performance metrics, call center projections and management dashboard reporting prior to moving to IT Operations.

Provide excellent and friendly technical support for Apple products! Yay!

Consult with customers and make recommendations based on customer business plans and future needs. Provide technical support and telephonic assistance in troubleshooting customer technical barriers regarding websites, email and secure certificates. Research competitor offerings and documentation to assist our customers.

Along with normal functions of a litigation secretary, also: Created excel spreadsheets to accurately and reliably calculate statute of limitations and abatement periods; Created document templates; and Selected and installed digital transcription equipment, computer hardware and software upgrades.

Along with normal functions of a transactional legal secretary, also: Managed small business and phone servers; Reviewed and recommended hardware and software purchases; and Created and distributed HTML and PDF newsletters.

Along with normal functions of Executive Assistant, also: Created, maintained and provided retail profit and loss reports via MS Excel macros, pivot tables, and charts; and. Created, maintained and provided improved retail profit and loss reports via MS Excel, MS Access links, macros, tables and reports – reduced reporting time by 104 days/year.

Prepared provider directories using DOS, MS Access Macros, Excel and Adobe; Created, and maintained MS Access inventory, customer satisfaction survey, client/server databases; Created marketing documents using Geo Cache and GeoNetworks; and Drafted standard operating procedures.

Business Analyst liaison between Department heads and IT staff; Lead in Arizona Health Care Cost Containment System Long Term Care program's system redesign project; Researched and interpreted Federal, State and Administrative laws to draft Policies and Procedures and legal correspondence; and Created and performed presentations for upper management, public and agency staff members.