Jan Clayton is a Vice President, Data Center Technology at JPMorgan Chase & Co.. Colleagues describe them as "I've had the pleasure of working with Jan for many of years. She is a very strong leader and decision maker. Jan would always look out for her engineers as well as make sure that the customer's needs were met. Sometimes this meant making sure we went above and beyond to provide a level of service the customer is really needing. Over the years I've seen Jan grow within the company, change and update processes, as well as implement new guidelines to streamline tasks. With all of Jan's strengths and leadership qualities, I feel I've learned a what a great leader looks like.", "I worked with Jan Clayton at Sungard Availability Services under Incident Management for the Global Operations department. I can honestly say that Jan was an excellent Director and overall manager of the Technical Operations team, which encompasses all of the engineers we engage to resolve major outage situations. Jan is very knowledgeable, dedicated, reliable, well organized and a great team player. She performed a key role in developing the processes for Incident Management and was a valuable asset to the company in many areas, leveraging her expertise to do what was best for Sungard and our customers. I would highly recommend Jan for any management related position.", and "Jan is an amazing professional as well as a wonderful person. As a leader, she preached efficient and effective work habits to drive results. In the ever changing, fast-paced and complex world of IT, she was able to make fair, well thought-out, decisions while hearing input from all sides. To know Jan is one thing, but to work beside her is a life experience. I am privileged to have worked with Jan and I owe a lot of my career achievements to her."
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Vice President, Data Center TechnologyJpmorgan Chase & Co. Jan 2020 - Nov 2023New York, Ny, UsJPMorgan Chase & Co. is a leading global financial services firm with assets of $2.4 trillion and operations in more than 60 countries. With a history dating back over 200 years, the firm serves millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. -
Sr. Director Global Service Design And RealizationSungard Availability Services Aug 2017 - Dec 2018Wayne, Pa, UsSenior Director Global Service Design and Realization 2017 – 2018Leadership and direction to senior level engineers in both Operations and Product. Product onboarding into operations to ensure product integration of technology establishes SLA/OLA (Service Level Agreements and Operating Level Agreements). Ensuring technical support documentation and training requirements are created to improve customer support levels. Directed enterprise project management for Hosted Private Cloud, SaaS (Storage as a Service), SDN (Software Defined Network), Network Infrastructure improvements. Drive continuous improvement in all areas of product lifecycle. -
Sr. Director-Global Technical Operations CenterSungard Availability Services May 2015 - Aug 2017Wayne, Pa, UsSr Level Management of the 24/7, SunGard AS -Network Technical Operations Center which encompasses a Global staffing model including Thornton, CO., Pune, India, Philadelphia, PA, Houston, TX, United Kingdom . The 24/7 TOC provides Incident response from Monitoring to Tier III / SME level support of both Core Infrastructure and Managed Customer networks. Our platform provides support of Routing, Switching, Firewall/Security, Transport and Load balancing, Compute, Cloud, Storage and Backup Solutions!• Reduced departmental operational costs annually by more than 10% with process and automation improvement• Reduced ticket overhead by more than 25% using proactive review and problem management methodology -
Director Global Network Technical Operations CenterSungard Availability Services May 2014 - May 2015Wayne, Pa, UsDirector Global Network Technical Operations Center 2014 - 2015Leadership to the 24/7 Global Network Technical Operations Center Incident teams (100+ employee base) Tier I, II, & Senior level engineers for both Managed Services, Data Center and Disaster Recovery Technologies. Emphasis on Network Infrastructure and Customer Network engineering support. • Reduced labor cost annually by more than 15% with process and automation improvement.• Developed global network infrastructure monitoring detection improved 15 minute polling to real-time event notification. • Reduced global network changes failures (incident impacting) to <3% company wide.• Less than 5% unwanted employee attrition thru mentoring and career path development. -
Senior Manager Global Technical Operations CenterSungard Availability Services 2011 - 2014Wayne, Pa, UsLeadership to the 24/7 Global Technical Operations Center Senior Engineering Teams. Established standards and trained technical incident response to Tier 0/1/2. Effective change agent to drive product onboarding into operations. • Improved customer satisfaction and reduced customer churn. Developed and implemented strategic changes to drive Customer Satisfaction improvements from 5.4 to 8.5 (Scale 1-10).• Improved Global Network technical knowledge by 40% thru a progressive training plan and leadership integration. -
Manager Critical Incident ManagementSungard Availability Services 2009 - 2011Wayne, Pa, UsManaged Supervisors and Senior level engineers for all “Critical” escalations 24/7 of both infrastructure and customer managed technologies; network, compute, storage, backup, security, Security IAM, replication, recovery. Our focus was Incident and Problem Management response. Managed Dev Ops team whose emphasis was replication capabilities. • Established ITIL standards for Major Incident handling and improved overall MTTR (Mean Time to Repair) by 60 minutes.• Developed strategy to improve ITIL adoption and improve client support to improve both customer and employee churn. Process validation using 6 Sigma.3 -
Supervisor Critical Incident ManagementSungard Availability Services 2008 - 2009Wayne, Pa, UsSupervised Senior level engineers for all “Critical” escalations 24/7 of both infrastructure and customer managed technologies; network, compute, storage, backup, security, Security IAM, replication, recovery. Our focus was Incident and Problem Management response. • Developed processes with Data Center teams to improve “Critical” incident support to reduce customer downtime.• Managed first “Follow the Sun” Global strategy to offshore night process to Pune, India. Success rate was 100% using “Backup Services” as the beta model. -
Supervisor Network Integrated Operations CenterSungard Availability Services 2006 - 2008Wayne, Pa, UsManaged Network Engineering team of Tier I/II level support. Transactional work included both incident and change activity. • Reduced ticket backlog from over 300 ticket count to less than an average ticket queue count of 50 in less than 90 days.• Led improvement program to drive process efficiencies and improve employee morale. -
Network Engineer Integrated Operations CenterSungard Availability Services 2005 - 2006Wayne, Pa, UsNetwork Engineer supported 2000+ customers including Fortune 500 Financial customer base. Technology support to both customer and infrastructure; routers, switches, firewalls, load balancers, telemetry network, storage switches, transport both on and offnet. Technical vendors include Cisco, Juniper, Foundry, F5, Checkpoint. • Highest annual ticket closure rate amongst network peers.• Established proactive customer contact with Financial Services clients. -
Data Noc EngineerIcg Telecom Apr 1999 - May 2005Network Operations Center Engineer Layers 1-3
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General ManagerArvada Hardwood Floor Company Sep 1997 - Apr 1999Management Responsibility for day to day operations of a direct supplier who provides Hardwood, Carpet, All Flooring, Cabinets, Counter Tops-Corian, Laminate, Granite for Residential Building sites. Summary of responsibilities include; direction of approximately 30 personnel. All aspects of Human Resources, Payroll, Accounting Payable, Accounts Receivable, Manufacturing, Installation, Scheduling, Sales and Warranty Contracts.
Frequently Asked Questions about Jan Clayton
What is Jan Clayton's role at the current company?
Jan Clayton's current role is Vice President, Data Center Technology at JPMorgan Chase & Co..
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