Responsibilities:- Respond to customer inquiries and resolve issues via email in a timely and professional manner.- Provide product information, assistance with orders, and troubleshooting support to customers.- Proactively monitor customer feedback and reviews to identify areas for improvement.- Collaborate with other team members to escalate complex issues and provide comprehensive solutions.- Maintain accurate records of customer interactions and feedback for analysis and reporting purposes.- Stay updated on product offerings, promotions, and e-commerce platform policies to ensure accurate information delivery.- Assist customers with returns and lifetime warranty claims.

As an Online Customer Service Representative for a rapidly growing Australian lifestyle brand, I served as the primary point of contact for customer inquiries and concerns. My role involved managing both inbound customer service queries and conducting outbound follow-ups as necessary. Daily responsibilities encompassed a range of tasks, including:Responding to customer inquiries via the customer care portal (Zendesk).Managing order information adjustments on warehouse portals.Coordinating with management and warehouse personnel.Engaging with customers and addressing comments on social media channels (Facebook, Instagram).Conducting outbound communications with customers and brand ambassadors.Creating internal documents for staff processes.Handling customer returns and exchanges.Managing customer recovery processes for dissatisfied customers.Providing live chat support on the company website.Assisting management with various administrative tasks.