Customer Success Specialist
Current
Night Lights Event
May 2021 - Present
AeroLeads people directory · profile
Jan L. Email & Phone Number
Expert Customer Support Manager
at
Night Lights Event
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Night Lights Event
Role
Expert Customer Support Manager
Location
Metro Manila, Philippines
Who is Jan L.? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Jan L. is listed as Expert Customer Support Manager at Night Lights Event, based in Metro Manila, Philippines. AeroLeads shows a matched LinkedIn profile for Jan L..
Jan L. previously worked as Customer Success Specialist at Night Lights Event and Email Customer Support for Amazon Business Selling Jewelry at Freelance. Jan L. holds Bachelor Of Arts - Ba, Apparel And Fashion Technology from Technological University Of The Philippines.
Profile bio
About Jan L.
With a Bachelor of Arts in Apparel and Fashion Technology from the Technological University of the Philippines, I steered the customer support department at Fused Hawaii for 5 years. My core competencies lie in customer relations and service management, with a knack for problem-solving that ensures customer satisfaction and retention.The team at Fused Hawaii and I have worked with zeal to respond to customer inquiries, often going beyond the call of duty to resolve issues proactively. This collaborative approach has not only improved our service delivery but also deepened our understanding of customer needs, aligning with the organization's mission to deliver unparalleled support and care.
Current workplace
Jan L.'s current company
Company context helps verify the profile and gives searchers a useful next step.
Night Lights Event
4 roles
Jan L. work experience
A career timeline built from the work history available for this profile.
Email Customer Support For Amazon Business Selling Jewelry
Freelance
Responsibilities:- Respond to customer inquiries and resolve issues via email in a timely and professional manner.- Provide product information, assistance with orders, and troubleshooting support to customers.- Proactively monitor customer feedback and reviews to identify areas for improvement.- Collaborate with other team members to escalate complex issues and provide comprehensive solutions.- Maintain accurate records of customer interactions and feedback for analysis and reporting purposes.- Stay updated on product offerings, promotions, and e-commerce platform policies to ensure accurate information delivery.- Assist customers with returns and lifetime warranty claims.
Apr 2019 - Sep 2023
Expert Customer Support Manager
Fused Hawaii
Mar 2018 - Nov 2022
Customer Care And Retention Management
As an Online Customer Service Representative for a rapidly growing Australian lifestyle brand, I served as the primary point of contact for customer inquiries and concerns. My role involved managing both inbound customer service queries and conducting outbound follow-ups as necessary. Daily responsibilities encompassed a range of tasks, including:Responding to customer inquiries via the customer care portal (Zendesk).Managing order information adjustments on warehouse portals.Coordinating with management and warehouse personnel.Engaging with customers and addressing comments on social media channels (Facebook, Instagram).Conducting outbound communications with customers and brand ambassadors.Creating internal documents for staff processes.Handling customer returns and exchanges.Managing customer recovery processes for dissatisfied customers.Providing live chat support on the company website.Assisting management with various administrative tasks.
Dec 2017 - Sep 2018
1 education record
Jan L. education
FAQ
Frequently asked questions about Jan L.
Quick answers generated from the profile data available on this page.
What company does Jan L. work for?
Jan L. works for Night Lights Event.
What is Jan L.'s role at Night Lights Event?
Jan L. is listed as Expert Customer Support Manager at Night Lights Event.
Where is Jan L. based?
Jan L. is based in Metro Manila, Philippines while working with Night Lights Event.
What companies has Jan L. worked for?
Jan L. has worked for Night Lights Event, Freelance, Fused Hawaii, and Dollboxx.
How can I contact Jan L.?
You can use AeroLeads to view verified contact signals for Jan L. at Night Lights Event, including work email, phone, and LinkedIn data when available.
What schools did Jan L. attend?
Jan L. holds Bachelor Of Arts - Ba, Apparel And Fashion Technology from Technological University Of The Philippines.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Jan L. you were looking for.
View similar profiles
