Provide HRBP services to support the senior management cadre of the organization. Support all succession planning, executive searches, and selection of the senior leader posts, as well as career guidance & feedback to mid-level & senior-level staff.

Acted as a subject matter expert for the launch and implementation of the new Performance management system to provide guidance to all staff members globally. Facilitated and promoted performance cultural change by developing online resources and conducting webinars and classroom training on performance management.

Led a team of seven HR assistants to provide HR administration guidance and service to 40 country offices and international staff in the MENA & ESARO regions. Managed, guided, and supported all aspects of the employment cycle of International Professional staff members’ on-boarding, benefits & entitlements, off-boarding, including emergency duty stations such as Iraq, Somalia, Syria, and Yemen.

Assembled a rapid response team of four HR assistants to provide specialized guidance and tailored support to the field offices and international staff in the Ebola affected countries to support the organizational priority. Successfully managed the surge deployment, contractual status and benefits of International Professional staff members at the peak of the Ebola crisis. Guided the HR community and staff members on the HR guideline and practice pertaining to the exceptions to HR policies for Ebola affected countries.

Provided HR administration support to 27 Country and Regional offices and international staff members in the MENA region including South Sudan, Iraq, Syria, and other emergency countries. Determined appropriate entitlements and course of actions for all aspects of employment cycles in accordance with the UN Staff Rules and UNICEF HR policies and guidance.

Managed recruitment, staffing, and broader HR needs for international professional positions globally in areas of Health, Nutrition, Immunization, WASH, Child Protection, and etc. Monitored and provided support for the entire recruitment process to ensure that the selection process is in line with the staff selection policies, including advertisement, pre-screened candidates, provided support to the field offices during the selection process, prepared recommendation package for CRB or DED review, verified post funding, issued offer letter, and established initial contact with selected candidates.

Provided strategic HR business partnering by developing effective solutions to management’s human capital issues in collaboration with relevant stakeholders, advising management and staff on correct and consistent interpretation and application of HR policies and procedures. Monitored potential staff-management issues, advised appropriate approach in managing performance, and provided counselling when needed. Guided the hiring managers on developing staffing strategies with all available resources and channels.

Managed all HR functions in the New York office and acted as liaison among the New York office, corporate headquarter, and other global offices. Acted as a mediator in conflict resolution between staff and line managers and provided guidance in addressing performance issues. Managed recruitment processes to meet the staffing needs in the New York office, conducted regular orientation and benefit workshops for new employees. Developed key communication strategies for multiple audiences including employees and senior management globally to ensure the consistent practice of the HR manual.

Managed and supervised all aspects of an Out-of-School Youth performance based program funded by New York City Department of Education with 7 staff members, over 2000 participants, and an annual budget of $670k. Secured multi-million dollar government contracts by participating in the development of proposals, cultivated and established successful long-term relationships with key stakeholders and clients. Monitored program progress and budget, assembled statistical reports, and managed program staff to achieve the projected quality and outcomes. Planned and executed all key activities to ensure contractual milestone requirements were met, including outreach and enrollment, occupational training and case management, job placement and retention.

Monitored the delivery of high quality trainings; ensured the school operations met the policies and requirement of New York State Department of Education. Established school operating standards and administered company policies and procedures in areas of admission, record keeping, and database management. Developed employee training manuals and conducted on-going workshops for faculties and staff members. Coordinated in the development of client database system to improve efficiency and quality assurance.

Provided the administrative and operational support in public awareness, member relationships, and event planning. Implemented fund-raising projects, coordinated membership outreach strategies, and updated website contents.