Jan Da Silva Email & Phone Number

Melbourne Area, Australia

CTI Applications, IVR, Software developmentGenesys CTILinux/WindowsPerl, Javascript, Java, VXMLScriptingResponsibilities:- Investigation of user requirements/problems and developing technology solutions to meet business needs- Develop, program, maintain, test, review and code technology applications software solutions to meet agreed specifications into.

Melbourne Area, Australia

• CTI ApplicationsGenesys CTISolarisResponsibilities:
• Assist with design, build, install, integrate and maintain systems to ensure end-to-end Contact Centre Technology solutions, using Genesys CTI.
• Assist in the translation of business requirements into products and services.
• Assess the capability of CTI applications and components to meet system and business requirements.
• Identify risks and issues in deploying CTI solutions.Key achievements:
• Upgrade of the Genesys CTI platform for Triple Zero

• Spanish Latin American Welfare Centre, Inc. (CELAS) – Melbourne, AustraliaCommunity agency to help Spanish speakers in education, interpretation, health and social assistance and other services..
• Designed and developed the website for the CELAS event La Plaza de Mercado. The website can be seen on www.celas.org.au/plazamercado
• Updated CELAS website, with new events and other recently posted informationKey achievement
• Delivered product on time, successfully meeting customer’s expectations

• Círculo Eléctrico and other customers - Caracas, VenezuelaImporter of electrical equipment and electric panels factory, whose customers are factories and shopping malls all over the country..
• Created a.NET monitoring and invoicing application, which obtains live data Modbus/TCP protocol
• Created a.NET customized system to manage data and items, calculate totals and taxes
• Developed an ASP.NET Webpage to show a Medical DirectoryKey achievement
• Automated the invoicing process, for more than 200 invoices per month formerly manually generated, thus helping to improve productivity and help to reduce the billing error to zero

• IT Company with customers in Venezuela, USA and Colombia, focused on computer telephony, such as CTI, IVR, PBAX and Call Centers. www.netcomvoice.com
• Designed, implemented and fine tuned IVR applications in C/C++, involving CTI and DB connections, Web services, Email, SMS, Fax and FTP
• Developed C++ interfaces to allow applications to connect to SQL Server, MySQL, Oracle and other ODBC databases
• Participated in the creation of CTI solutions: call control, screen-pop and ACD
• Integrated new modules to a Web Application that allows to remotely and friendly configure Asterisk PABX using HTML, PHP and PostgreSQL
• Participated in a C# project to pre-process SMS for Windows Mobile Smart Phones

• The department, within one of Venezuela’s major banks, assess risk to make more informed investment decisions. www.fondocomun.comDuties
• Generation, maintenance, distribution and redesign of daily Liabilities and Assets Reports using the Brio Intelligence suite
• Generated, maintained, posted and redesigned the daily Interest Rates and Monetary Transactions reports using Microsoft Excel, MS Visual Basic for applications modules, and HTML
• Designed, managed and used MS SQL Server and MS Access Databases
• Performed daily back up of data
• Prepared the Management Indicators Project which evaluates the monthly performance of most departments of the bank, based on the analysis of collected data

• FYC provides solutions based on IT systems, develops and integrates applications, and offers consultancy service. For more information, check on www.fyccorp.comResponsibilities
• Participated in the migration of an application to manage Telefonica’s mobile retailers to Oracle Forms Builder and created PL/SQL scripts to be integrated with existing applications
• Performed quality assurance and functional test of Web and Desktop applicationsKey achievement
• Recommended changes regarding GUI design and functionality, which were adopted in the migration project and contributed to improve usability

• Venezuelan government agency enforcing policies, administrating budget, supervising and managing tertiary education institutions. www.opsu.gob.veResponsibilities
• Suggested, evaluated and executed technological proposals: new hardware and software acquisitions, migration plans, and platform upgrades
• Developed applications using ASP, HTML and Visual Basic 6.0
• Administrated the SQL Server Data Bases
• Performed user support, network configuration, and general settings
• Dealt with user requirements from the department of accounting and administration

• Provides consulting services in IT. Infohard is devoted to the development of information systems, focusing on redefining business processes to optimize operations using technology.Responsibilities
• Implemented application modules for a Beach Hotel and Resort integrated software solution using Visual Basic 6.0 and automated the reports using Crystal ReportsAchievements
• Designed a bookings control module for the resort, reducing to zero the amount of overbooking, thus improving customer satisfaction levels
• Automated the reports for the Accounting and Billing Departments, thus allowing 100% reliability on the figures